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December 2023 by Mike OfTheNorth
Install deals are good, but like most things at costco.. it's a manual process to drop the keys off for service. You can schedule an appointment online, but when you drop off the vehicle, you have to stand in a single line with people looking to purchase tires and with all the time in the world to talk to the attendant. Meanwhile, I'm in a rush with no option but to wait 20-30 min just to hand someone my keys.
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November 2023 by Ryan Hehr
First and last Costco Tire experience. They have great prices on good tires, but the customer service factor is lacking. Bought a new set of tires, 48 hours after the install I had a completely flat tire. I took the vehicle back to Costco but they were unable to fit me in to take a look at it. I was told I needed to schedule an appointment. So I went to Firestone. I wont go back to Costco for Tire issues knowing they are incapable of helping when their customers might need assistance.
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November 2023 by NaLani Wyatt
Brian is rude and doesn't know how to talk to people on phone. A little courteously goes a long way, even if you can't see the person you're talking to.
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October 2023 by Adam DeFoe
We bought tires at Costco but will not do it again. Their “free” tire rotations are anything but. They can also find something to charge you for, usually something to do with the sensors. Most recently they wanted to replace 2 tires instead of just rotating because one tire had tread that was “too low” based on their ridiculous standards (other places have no issues with what they consider too low). They even said that their records states they had replaced 3 of the tires in the past. That alone betrays a fundamental lack of knowledge regarding tires. Do not go here.
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October 2023 by Riley Marohl
Made an appointment to get my tires rotated, but they wouldn’t do it because of “load and speed index” Apparently, the tires I had on my car were not up to standard or whatever stupid excuse they gave. Waited 30 minutes just to tell me they couldn’t do it. And waited another 30 just to put the tires back on…when I asked the guy at the counter why they couldn’t he explained, “your tires have a set of numbers to explain the weight and speed of the tire and because yours is below standard we are unable to rotate them.” You would think the right thing to do would be to tell me that first before they took the tires off and had to wait an hour….so d****
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July 2023 by Michael Dahle
Made an appointment for the tire center to rotate my tires, including my full size stock rim spare. Explain it was in the bed of the truck. Waited over an hour and half before I had to checked in and see if they finished it. cause they did not call me, I asked if they put the spare away and the gal behind the counter said yes we did. Go out to my truck and they never put it on the truck and it was still in the bed of my truck. Never will I get tires again from Costco. Going to Walmart for now on. FYI you have to keep your membership to keep your warranty with tires. They did rotate and balance the four tires that were already on the truck. That’s why I put a 2 star.
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June 2023 by Sheri C.
I love costco and probably spend more money here than I need hahahah. There are always random fun things they have that are fun to browse and check out!Went to this Costco vs the St. Cloud location because I was visiting my cousin and needed to get some stuff. This location is clean and even though I went on a weekend day, it wasn't swarming with people, so i was thankful for that.I am happy they finally got self-checkouts for those of us who only have a few items so we can avoid the long lines that occur. We also got gas and I always like to fill up before leaving since their gas prices are typically considerably less than everywhere else. Thank you Costco for taking all my money! hahaBut in all seriousness, I purchase my toilet paper, paper towel, soap, shampoo, toothpaste, meat, and vitamins here and I find it is well worth it for me.
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March 2023 by Paul O.
Costco is fine, I like it. But (there is always a BUT) I need to vent about their butter. It is too hard to spread even at room temperature. It also doesn't taste like butter, it tastes like something but not like butter - I will call it artificial. Anyway, I sure wish the Costco butter was better, but there is something wrong about it. I am going elsewhere to buy butter.
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March 2023 by Scott Mecham
Great Tires, Batteries, prices, service, and a 1.50 hot dog while you wait.
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October 2022 by Michelle A.
Stopped at my first out of state Costco. My college age son wanted to shop here. He found cutie oranges, smoked salmon, beef jerky, and protein bars. Mom is $86 poorer. I found nothing to buy as I was 4 hours from home and it would have been a pain to transport refrigerated or frozen items. I'll probably be shopping here more in the next 4 years.
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September 2022 by The Metzen's Life
i love costco especially their fruits and other stuff. good quality and you get what you paid for.
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September 2022 by Alyssa Brown-Tomanek
Costco makes me want to pump up their jams.
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January 2022 by Justin VB (JVB69)
Would give 0. Ordered a set of 4 tires. Get there and they say they only received 3, and that its a mistake on UPS end and there’s nothing they can do at the store. Have to call customer service, get no help. Finally cancelled my order three weeks later. Worst shopping experience ive ever had
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December 2021 by Tyson Willis
I had a noon appointment to drop off my vehicle. I arrived 15 minutes early and waited 30 minutes behind someone buying tires just to drop off my vehicle. When it was completed, I waited 15 minutes behind someone just so I could get my keys. Once I got my keys, I walked out to the parking lot and started my SUV. The TPS light came on. I walked around the car to see if I had a flat but they were all good. So I walk across the parking lot again to ask why my light was on along with the "Service tire pressure system" message. Hold on to your hat, I waited again behind two more people just to get told, "yeah, we couldn't reset that. You'll need to take it to a dealer". Uh, what? It worked when I dropped it off and you knew it wasn't working when you handed me the keys but let me walk out to find out on my own? I was given a blank stare and told that I "need to bring it to a dealer and they'll do it for free. If they charge you, bring it the receipt and we'll probably give you your money back."Good lord, do not buy tires here and certainly do NOT have them installed here.
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September 2021 by J P.
Update on service. Went with my daughter to shop there(i personally don't care for this place) and the customer service has gotten worse from the cashiers. I have to say it's ALWAYS the checkout that has THE WORST attitudes. Today I had the pleasure of witnessing a couple walk out of the store leaving their stuff at the checkout after the cashiers was outright rude. While they were walking out with their small child she proceeds to yell "so do you want it? Or are you just going to leave it" the proceeds to do an exaggerated thumbs up to them while the try to just leave and ignore her. Seriously Costco needs to have INTENSE customer service for the cashiers. Then the other cashiers just kind of rolled their eyes while the couple walked away. I don't know why my daughter continues to shop at a place that treats customer so badly. At least at Sams they just let me shop, checkout and leave. No snide remarks or looks.
