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July 2022 by Kc C.
We came here to purchase flooring. Waited and looked for someone to assist. Zero assistance. We are going to Lowes. I should have read reviews before coming here. Terrible customer service. Even the lady who thanked us for coming never looked up at us.
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April 2022 by Eric J.
Rude associates. Not once was I greeted when I entered the store by any of the employees or was I asked if I needed any help finding anything. I asked a couple of the associates questions and they seemed like I was bothering them. I have personally worked at one of the huge home improvement stores and I never treated any customers so poorly. Management here really needs to tighten up. In the future I'll be shopping at other home improvement stores.
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March 2022 by Nathan Johnson
Don’t ever try to price match anything with Home Depot corporate. I was trying to purchase a Milwaukee Packout stereo and gave this lady 5 stores (including Acme Tools) to choose from who all had the same system in stock ready to ship for $299 when they’re trying to sell it for $329. This lady kept telling me that these retailers were not on her “list”. If Home Depot wants to be competitive in the Milwaukee world, they need to price match with all of their competitors not just a few that they monopolize the market with. She told me she could set up an order with a “small discount.” I refused and purchased elsewhere. I will not be shopping with Home Depot anymore, please, take your business to someone else who will work with you.
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February 2022 by Lisa N.
The appliance department gals were very helpful and gave us wonderful customer service. They ensured that we would be happy with our big ticket item purchases and helped us sign up for the rewards program. We immediately got rewards because they signed us up BEFORE we checked out.
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September 2021 by Troy Edin
great store for everything dyi
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April 2021 by Mike M.
Curbside pickup is a joke at the Fargo store. I went today and checked in successfully via the HD app. Then I waited. And waited. And waited some more. So I called the store and the CS woman assured me that my item would be out to my truck shortly. So I hung up and waited. And waited. Then I waited some more. I finally called them and told them to cancel and put in my refund. I drove a mile to our Menards and bought the same thing; it was $2.50 more than at HD, which is weird because Menards is usually cheaper. Anyway, I spent less time purchasing the item at Menards than I spent waiting in the parking lot at Home Depot. LOL... Last time I order through curbside pickup there.
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January 2021 by ThatNurse G.
I went in today to get some ductwork in the plumbing section. The plumbing 'specialist' and another guy were oblivious to me. I asked them where the product I was looking for would be and he first said it wasn't what I needed and then took a phone call. He focused on the call and ignored me. They both then walked off without even giving me a second glance. I set down what I was going to buy and walked out. I'll be going to the competition for building materials from now on.
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November 2020 by Ezdollasignz Fourtwentyy
Good service and good Home Depot
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October 2020 by Carl Oltman
Came to buy a cordless dewalt nailer $399. Stopped 2 people to try to get someone to help both told me they would get someone waited over 20 minutes no help. Mind you I am at work, left I'll go to lowes.
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August 2020 by Tracey Sherman
Wonderful service with these 2 in appliances!
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August 2020 by Page A.
Worst customer service I have ever experienced. I have to search several isles to find an employee to assist me and then it takes 15 minutes to get them over to the area I need assistance with. This happened on two separate occasions where is took over 45 minutes in order to get assistance with getting a leaf blower down from one of the upper shelves. No sense of urgency from anyone. Absolutely ridiculous!!
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March 2020 by Tim F.
I went in to buy a dishwasher, first nobody approached me, 3 people chatting by desk, no customers, finally Holly came begrudgingly to help. I inquired about a Samsung dishwasher on close out in which the tag says store stock only, not floor model. She said no new ones, just this display. I asked if I got discount for floor sample, she said no. I asked her to call her manager and in 10 seconds he dropped by $50z I asked if they deliver and install, again no. They don't deliver close out. She was short and rude. Then when paying I asked again if they delivered and she said not for close out, but do for $99. Why are you in appliance business?
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October 2019 by Annamarie Gregory
I don’t like the Fargo location. I drove from GF too. Spent an hour in one aisle and not one person asked if I needed help. Finally I had to go hunt someone down, who then needed to ask for someone else’s help. Okay there. The medium bath exhaust fan I was looking for told them (on their store device) they had FIVE in stock. Absolutely nowhere to be found. I was there at 9am so if a contractor had bought them beforehand they would have come up as not available because they w
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September 2019 by Dude R.
I went in to pick up 4 fluorescent lightbulbs on Saturday about 12:30. When we got to the checkout lanes, there were ZERO cashiers on duty and only three of the four self-checkout lanes open. There were lines for each self-checkout, about 20 customers in line total. No sense of urgency on the part of the employees to call a cashier to help, and the customers in front of us and behind us were grumbling about how poorly staffed they were. To make matters worse, nearly everybody who tried to use the self-checkouts had trouble with them, including us. The card reader was freezing up and didnt work right. All total, it took 25 minutes to buy four light bulbs at Home Depot. The level of service has been going steadily downhill for awhile now. I called and told a manager how I felt about it after we left. We'll be going to our friendly neighborhood hardware store from now on, and I'll CONSIDER visiting Home Depot again when their management decides to properly staff their stores.
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September 2019 by Danielle F.
I love this Home Depot! We used to have a Home Depot in Bismarck, but now this is the closest place to shop at one. It is super clean and spacious; the have a pretty good amount of products to choose from! Sometimes they have great clearance selections or deals. The staff is usually welcoming and friendly; haven't had a problem here!