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October 2022 by Kimberly Knutson
When i have a problem with our account, they are always there for us. The one branch i go too is 25th ave. They are smiling, and willing to help!! Its a blessing to have a family in Gate City Bank!!! Thank you
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February 2022 by Sean C.
Business services - fast, courteous, and knowledgeable. Would recommend for your business needs.
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January 2022 by Adam S.
These guys are thieves, they skim money from peoples accounts, then they start charging overdraft fees and daily charges. Stay far away from this company if you want to keep your money safe.
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January 2022 by Robert A.
They are charging me 32 dollars overdraft daily for an account I've been trying to credit for days now. rip offs. close my account
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June 2021 by Richard Jacquemart
My cousin Jeanette Fletcher work at Gate City Bank for many years before her passing in 2016, and always had good things to say about her work as clerk in accounts.,
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April 2021 by Vicki Heilman
Adam is so great! He is always helpful, lets you know your options and helps you come up with the best thing for you. I love Gate City!
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January 2021 by Victoria Z.
I am 6 months pregnant with my 3-year-old niece I just started taking care of. This bank has just been robbing me daily for the last 2 months and counting I went a couple dollars negative I had 6 days till payday a few auto pay things went through and I paid back every penny however I cannot afford the NSF fees I can barely afford to keep myself and this three-year-old fed as I cannot get government assistance because she is my niece and I don't have the proper documentation yet and so I can't even apply for assistance for myself because she is in my home. They have been charging me $8 a day for 2 months on top of at least 20 NSF fees from all of my auto pay things. I have begged them to close my account or suspended at least to work on payment arrangement with me anything and they refused. And now every single day it just keeps building and they took my stimulus check which was supposed to be a relief from the government as I was a restaurant worker who had to be out of work for a long time. I now hold three jobs and still barely making it because I have daycare costs and again paying for every single thing out of pocket with daycare being at least half of my income I make about $8 an hour and honestly cannot afford for this bank to keep piling up extra bills every single day on top of so many NSF fees that keep happening cuz they won't suspend my account and I can't keep remembering which places I have auto pay from because I'm so used to being able to keep up. I'm not sure what kind of people they are but I know that I could never do that to a person intentionally and or turn away when they're begging me for help. I would not bank here I would go somewhere where you're treated like a person and aren't going to get pounded into the ground more every single day after having a good history with them for a long time. not to mention the fact that every bit of money I'm negative is all straight up NSF fees and it's not even money that they paid the people because they deny the transactions and still charge me a fee of $32 every single time that means my $8 Netflix subscription cost is $32 extra and they don't even pay the $8. So if you can imagine I am being drilled right into this massive debt that I don't deserve over an initial overdraft of $12. Do not hang yourself trusting these people as I have. Go somewhere that is willing to treat you like you deserve.
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September 2020 by Rio DJ
Had a misunderstanding that was handled promptly by Gate City... Changed my review to reflect that fact. Thanks!
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May 2020 by Liv Moraghan
Kaylee was amazing! I recently had to deal with fraudulent charges on both my checking & savings account. It was the worst feeling ever- but she made sure to close all accounts + set up new ones, dispute the charges and ensure I was in good hands. GateCity truly cares about their clients and I feel 100x better. Thank you so much!
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May 2020 by Noah Chapman
They treat you like family. You walk in and they greet you with a warm smile, 10 stars
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March 2020 by Sarah Turpin
Very friendly and knowledgeable staff. They're very professional when doing their jobs. Also, Free coffee and homemade cookies !!
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March 2020 by Brandy Johnson
Drive through has been horrible for the last few months. Long waits, cars arriving after you and leaving while you sit. Today they gave me my money and never asked if I needed anything else. Just poor customer service. Been banking here for years, hope things change. Quit disappointing!
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January 2020 by Dave A.
I have been a customer for years but recently have had some problems with security of my account. so far I'm not missing money but I'm bothered by the fact that often I'm not asked for my ID when making a withdrawal. Also I recently was getting help making a deposit when the teller accidentally had me fill out a withdrawal slip and when i asked for the mistake slip she would not give it to me. she said she would shred it. I have no idea if she did. If I have the money missing from my account, I would have no proof it was a mistake. I feel this is extremely unprofessional. This was at the S Washington location in Grand Forks.
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November 2019 by Samantha Keller
I will drive out of my way to go to this location and see Morgan. Top notch customer service.
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October 2019 by Jason K.
Save your time! Simple things like a deposit can take over 45 minutes. They are also completely inconsistent with how they do business.
