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November 2023 by Elly Skinner
Two gals at drive through were going to charge me 5 percent to cash a check when I have an account with them and also the check that I was going to cash had a checking account at. Gate City. They weren't going to give all money and put in a reserve. I went to the Gate city in Hornbachers in Osgood and they cashed it with no questions asked. This bank is rude and ridiculous. I'll never go here again ever!!! Second bad experience here. Unfriendly staff here. How come one bank can do it and not the other? Maybe get rid of the rude young un inexperienced gals!?!? 1 star is too much but it won't let me post without at least one star. Waste of time going here
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November 2023 by Jonas Laurince
Nice buildingI like the light ✨️ at nightI also like the ATM ? service#LetsGuidr
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November 2023 by Lynn Nelson
I appreciate the help that Gate City employees have given to me. I don't know of any other bank that has actual friendly people that listen and are super caring. I don't know why anyone would not go there.
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August 2023 by Kali Coppin
Usually I don’t have an issue when banking with Gate City. However this location specifically continuously decided to make daily occurrences difficult for their patrons. We went to simply cash a check that had been endorsed to me (properly), which is also something we have done NUMEROUS times at other locations without an issue. After sending in the check along with cash we wanted to deposit we were told we were not allowed to deposit the check without the third party’s ID, which we knew we did not need to do because it belonged to me. They wouldn’t give us an explanation as to why they wouldn’t cash it other than simply “we just can’t”, ignored us for the rest of the time, and then promptly came back to the screen saying they were returning my ID and receipt. After this we called the 25th st location and asked if we could cash the check, which we are currently doing. Just totally disregarding and disrespectful.
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August 2023 by Kayla Thompson
My husband and I had the great pleasure to work with Kevin Lau on getting our first mortgage loan. After receiving a recommendation from Art Dahl, who has worked with my family for many years, we knew we were in great hands. Kevin was there every step of the way. He answered all the questions we had, was very responsive via email and phone, provided great insight on the homeownership role, and of course was very kind. I would highly recommend working with Art Dahl for personal lending and/or working with Kevin Lau for mortgage lending. We are truly grateful for the amazing service and experience!
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March 2023 by Athens
Went to get a card and a clueless employee refused to give me my own money even tho I could verify myself.
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March 2023 by Amanda Kay Zimmer
Hands down, THE BEST banking institution around! I've banked with them for at least 15 years now!!!
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March 2023 by Tanner
Overdrafted my account in the morning due to a Spotify payment, I deposited $400 cash by noon and I was still stuck with a $32 non sufficient funds fee. So rediculous that they won't even give you until the end of the day to get your account positive before they go picking pockets.
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February 2023 by Noah Nyland
To start I would like to say thank you to Savanna Carlson for her outstanding customer service, was super impressed with her professionalism and at the same time making it seem like I made a good friend. My overall experience was great I went to Gate city to open a Roth IRA I was pretty nervous since I don’t have a lot of financial literacy but from start to finish I was guided the whole way and all my questions were answered to the fullest ability of Savanna and her resources which was great. I was helped on understanding interest rates and basic information about IRA and the differences in terms from 12 month to 60 month CDs and so on I felt very good about my experience walking out of there today. 10/10 would open another one again and will definitely continue banking with Gate City. P.S Savanna should be what the others strive to be for customer service; she would make a great example of outstanding customer service.Accidentally wrote it on the wrong location lol.This is the right one, sorry Broadway Gate City
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January 2023 by Jane C
I have been with Gate City Bank a number of years. I highly recommend them. Their customer service is beyond compare. They make banking easy and they are so kind. The free cookies and coffee inside the bank always makes me feel welcome like how banks were when I was little. Do you know how some banks feel cold and impersonal? This bank is the opposite. Everyone there makes you feel cared for and ready to help you. I really love them! Thank you Gate City staff!
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November 2022 by Jack Bennington
I go specifically to this location because of Dalton. He is extremely helpful and has always exceeded my expectations!
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October 2022 by Toridwaters Jean
The blue lights in the winter are my favorite.Customer service is great. Fast and convenient ATMs. By phone or in person always a pleasant experience and conversation. Thanks!
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August 2021 by Chuck N
I just closed my accounts after being with Gate City for 6 years. Customer service is awful and tellers are incredibly slow.
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July 2021 by Elayna Emin
Gate City Bank is a great place to bank. Over the years they've been so helpful. Always friendly and professional. I had a couple of problems over the years but they were resolved with respect and professionalism.
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July 2021 by Aziram One
Nice employees!
