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October 2024 by arlen dunker
Bought new balance shoes two behind the desk today not one of them come greet me I had to ask for help love the shoes but poor customer service. Probably won't go back . I like to be greeted with a smile not gloom and doom.
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July 2024 by Elway Wrangham (Roy)
Wowzers is this place good, thanks a lot. Wow wow wow
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March 2024 by Caleb B. (BC96)
I had some of the best service of my life today. I went in on a busy Saturday with only the idea of needing a new pair of shoes. I had not committed to a purchase yet. I was greeted with a welcoming smile from River who I can only assume is the super star of sales. I asked about sizing on probably 10 different pairs and not once did she seem like I was interrupting or inconveniencing her day. Well all this was going on she had jokes and small talk about my interests and hobby to fill the time. I ended up buying a pair and ordering another. If you are in need of new shoes and an excellent salesperson who will take the time to get to know you and find what you actually need I can not recommend River enough.
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February 2024 by Jeffery Anderson
Wonderful store with people who are real and not constantly fake sounding. Feels like a real communication is being had and not just a script being read to you. Very hands on and helpful for being a small store.
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January 2024 by Amelia Hill
love working here!
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September 2023 by Cait Burckhard
I was in there to return some shoes my husband decided he didn’t like. The lady was rude to me as she asked why I was returning them. She just had a yucky tone of voice and didn’t make me feel very good. I really didn’t get a positive, welcoming vibe in that store.
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August 2023 by Danae Martinez
If I could give 0 stars it would be more fitting. Terrible experience. We love journeys and have shopped here since our 8yr old started wearing shoes. Today we experienced the most disrespectful, rude, and childish customer experience we’ve ever experienced at Journeys. I did not get the proper help to purchase shoes. In fact, all of them sat behind the counter and provided zero help. I needed a size 4 in kids and the short lady with dark shoulder length hair behind the counter said they didn’t carry that size and turned around to proceed to show her coworkers something on her phone. Obviously I knew they could offer me a size in women’s that would fit my daughter but they failed to do so. I had to complain of their lack of good customer service to get help. A new employee offered to help me while the rest hid in the back and giggled at their disrespect .. we got the shoes in women’s and left. Terrible. Had I not promised my daughter shoes TODAY, We would have waited and ordered online to avoid this nonsense. Takes 0 efforts to be kind and deliver exceptional customer service.
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August 2023 by Dillon Hopwood
Tyler, I think it was, gave us a laugh with his pitches, but he's a keeper. Wish them the best there, even though we did not purchase anything, no not even the shoe protector... haha
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April 2023 by Cait Bonnstetter
I was in there to return some shoes my husband decided he didn’t like. The lady was rude to me as she asked why I was returning them. She just had a yucky tone of voice and didn’t make me feel very good. I really didn’t get a positive, welcoming vibe in that store.
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January 2023 by Kent Gronvold
Super friendly and helpful staff. They had the sizes I needed and the cashier was so cute and helpful I bought 2 pairs of shoes! Thanks!
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December 2022 by Taeler Owens
The female employee that was working the register this evening is incredibly rude and has a horrible attitude. She wears glasses and has blonde streaks in her hair. When we asked if this store had a certain size in Hey Dude shoes for toddlers, she was very snarky and snippy. She didn't listen to what we said when rudely asked what size after being told more than once. When she brought out the shoe boxes, she rudely and aggressively handed them to us.I understand it's the holiday season and working in retail can be crazy and stressful, but don't work in retail if you have a nasty attitude and can't be nice to your customers.
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December 2022 by Jessica Arenal
The lady didn’t even know how to do a discount bar she was rude in a bad mood and she was in the back of the family were trying to get help
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November 2022 by Mikaela Mund
Not friendly and no idea of what basic customer service looks like. Not one worker behind the desk looked or asked if I wanted to try anything on. I had to go out of my way to ask them to grab a size for me. Felt like I was inconveniencing them by asking they do their job. It was awkward and eventually I just left. It really sucks because there is not that many shoe stores in fargo and now one less I will visit.
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September 2022 by Kei Gray
Nice!!
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June 2022 by CASSANDRA FULFORD
I work in the mall. I was off on yesterday but my boss needed me to come in, I needed slip resistant shoes which I already have a pair but I was unable to go home at the time. I needed a less expensive pair of shoes. I was given the wrong size after getting to work I called the store and told them the size was wrong. I asked for a nine , even asked the cashier if it was a size 9 she said yes. They offered me a more expensive pair which I did not need. I told the assistant for whoever was in charge at the time that I will return the shoes tomorrow because I was the only manager on duty to say the least now I can't get a return
