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January 2024 by Matthew S
Guy at counter needs to learn to hand stuff back to people and not put on counter. Rude won't come back here long as he works here.
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December 2023 by Tara C
National program makes car rentals easy.....love the green aisle at the airport
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December 2023 by Shar M.
I went to the vehicle, returned it with a full tank of gas. They charged my card $100.41 saying they had to fill my tank. I was refunded right away but then was charged six more times for $100.41 in my travel account. I called them to dispute it and I even went to the airport everyone there seem like they were going to help but did they? Nope. They told me they can only see one transaction, but the problem is they just use my card to fill up other tanks of gas under other peoples accounts. I guess I'll let MasterCard handle it because they are all incompetent. Don't ever rent a car from National car rental. such a scam
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September 2023 by Josh Mahler
Reserved a car, but when I arrived they said that there were no cars available. Then the "manager" instructed myself and everyone else in line to rent a car from the Hertz counter and that National would reimburse us for the difference. Well, after sending the "manager" the receipt from Hertz 2 months ago I still haven't received my $400 check. 4 follow up emails have been sent and 3 phone calls to National's corporate office. This location doesn't seem to answer their phone as I've called about 10 times without an answer. This location is a scam!!!!!
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September 2023 by FIDIAS DE LEON
Awesome as usual. Great customer service, and the car was new and clean.
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September 2023 by Dustin Jevne
This airport isn't big enough for the normal no front desk check-in. You can't walk and grab your car based on your status. I was the second person in line and also ended up being the last person helped. If you use a free day, look out for problems redeeming them. They could find my reservation but couldn't see that it was my free day. This led to a long delay in getting checked out. Over an hour. It was very frustrating. Luckily the guy behind the counter was personable and professional. Had it not been for his demeanor I would've been on edge more due to the wait. Also, the airport has a girl running around doing her best to help out at each counter. This actually led to more confusion and a longer wait time.
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September 2023 by Fred Schutte
This is the second time I have rented here. While the process went fine, what I find frustrating is that each time I was not able to get the vehicle type I reserved.
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July 2023 by Matt W.
Solid service, but much like the airport it's a step back in time - where you HAVE to go to the counter (no grab & go) and then walk outside to get your car.The walk can be long & I can't imagine doing it in the winter If you return before they open (for me it was 7 am) you find a spot, park, and bring keys inside to drop box. Nice there is a gas station ~ 1 mile away
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July 2023 by Stefanie C.
This turned out to be one of my favorite car rental places in the country! Of all the work travel I've done, these agents actually make car rentals look good. The guys that helped me were so nice, competent, and organized. They made an excellent recommendation of a Kia Forte, which is now one of my top rental choices. Return instructions were given upfront for a smooth experience. Everything about Fargo has me charmed!
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June 2023 by Jeremy Siegler
Friendly staff with outstanding customer service. Made the car rental experience simple and cost effective
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June 2023 by David Castro
Guy running it gave me an awesome jeep gladiator and was one of the nicest dudes working at one of these places I’ve ever met .
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June 2023 by Dean Rott
Very friendly and helpful personal. Clean car with a nice selection of cars.
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May 2023 by Paul Fisher
Staff were very polite and helpful. They made sure I had everything needed for my 'rental experience.' Renting a new car with only 3 miles on the odometer was a bonus... Only had to peel-off a few factory stickers from the window. I appreciate the great service.
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March 2023 by Andrew
New car, nice to my face, yet this executive elite member will never rent from here again. This outlet sent me to collections over "damages." They claimed I was in an accident. Then I saw the pictures! A piece of plastic holding the fog light cover in place popped off. Zero damage. Likely a minor manufacturing defect on the brand new car. They panicked me, stressed me out... Their claims unit laughed out loud when they reviewed the pictures over the phone with me. Still, I had to wait nearly a month for a formal review for them to close the case.
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March 2023 by Nirmal Khanal
Worst experience ever the customer service was not good at all and the person named Mike is racist.
