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December 2023 by Artsy Fartsy
Easily the worst makeup place in town. You only get help if you come in all made up already, and I don't think I've ever been there when they even had half of what I needed in stock. When you can get someone to help you, they treat you like you don't belong there. I will happily shop elsewhere
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September 2023 by Xander S.
The employees continuously followed us with harassment, pointed at work at us, and would say what section we were going in on the walki talki. As well as at checkout saying "bag count is 2 check for anything more". My partner and I got a birthday gift and a Summer Fridays lip product. I'm not sure if this was for training or is just bad service. Regardless don't verbally accuse and distrust people especially pointing and following them. Very distrusting and violating employees. Not all teenagers are bad and deserve the harassment.
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August 2023 by Sherry Brakefield
Got to sample a lot and try some NEW products. Left with my new favorite ? ?
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July 2023 by Naomi Rivera
Ill make this semi short and sweet.The other day i came in to get a pencil for my eyebrows. I went to the sephora collection and there wasnt a testing product in the one i wanted to see.. i flagged over a worker.. she opened it, tested it on her hand.. put her hand up to my face then had the audacity to use her other hand and put her fingers on my eyebrow and lifted it like she was checking them out and said "Girl you need to get your eyebrows done".. i was more offended by the smirk she gave me afterwards when I told her "no i don't and if i wanted them done id do it myself ".... very! Unprofessional and rude. I came there for makeup not un asked for advice. Do not touch people with out permission. On another note... the pencil i bought matches perfectly with my eyebrows.
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July 2023 by Google user
Ill make this semi short and sweet. The other day i came in to get a pencil for my eyebrows. I went to the sephora collection and there wasnt a testing product in the one i wanted to see.. i flagged over a worker.. she opened it, tested it on her hand.. put her hand up to my face then had the audacity to use her other hand and put her fingers on my eyebrow and lifted it like she was checking them out and said \"Girl you need to get your eyebrows done\".. i was more offended by the smirk she gave me afterwards when I told her \"no i don't and if i wanted them done id do it myself \".... very! Unprofessional and rude. I came there for makeup not un asked for advice. Do not touch people with out permission. On another note... the pencil i bought matches perfectly with my eyebrows.
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June 2023 by Mariah Brown
I had my make up done today for my engagement pictures and business pictures and kylee did an amazing job! I highly recommend!
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May 2023 by Lola Jo
Nice staff, good recommendations about what I could use on my skin. Gorgeous makeup selection and make up brushes. I hadn't been in a Sephora for a long time. I love the new cosmetics. Fast check out to
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February 2023 by Samantha Hamlin
I really hate to give my favorite place this low of stars, however, most times I’m in there no one is really helpful and doesn’t seem to care. I had a huge mishap happen and they did not seem to care, I put enough of a stink up that they finally decided to do something about it. Then they proceeded to give me incorrect pricing four different times and had to purchase refund purchase refund multiple times to a point where it got to be a little ridiculous. I really do not put up a fuss, but what happened was very uncalled for. I will continue to give them chances as I do not want to have to shop online. Overall, not pleased with the service.
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January 2023 by Jesse Kearns
I just went into the store with my Daughter and the workers made me feel like they were worried I was going to steal something. I actually use to work in the Sephora when it was in Jcp. I’m very disappointed in this store. I would have bought the urban decay pallet , eye liner and drunk elephant face moisturizer. Maybe you should teach your workers not to judge a book by its cover.
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December 2022 by Kari Marchand
I was in there a couple Fridays ago and asked this girl who was doing nothing if she could do a price check for me and she gave me the look like are u serious. Sorry to inconvenience you I will put it back and take my business else where. She then proceeded to go along doing what she was doing n that was nothing. I went to the store in Kohls and it was much better customer service n got what I wanted. Told them what happened and they also have heard that this store has poor customer service. I also called and asked to speak to a manager and they put me on hold for 15 minutes. I just hung up. Will never shop there again.
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December 2022 by Andie Kukacka
I was helped by Gloria, who did an awesome job helping me navigate the store and recommending me products. It felt great having an associate who cared enough to ask and remember my name, giving an overall warm personalized touch to my shopping experience.
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October 2022 by Reggi Williams
The Worst Service Ever..I normally purchase from the Sephora located inside JC Penny. Was running behind on errands to travel and placed an order online for curbside pickup.I called inside the store to double check where I should park. I was told maybe it will be best to cancel my order and come inside or give the order sometime to load into the system. I decided to come inside the mall did a little shopping and walked over to Sephora to pick up my order .Employee went to the back came out with my order (receipt attached) and the floor clerk was not able to clear it via her hand held device to show I had picked it up. I decided to return by 9 pm closing and give them some time to figure things out. I returned and opened up my email and I was Soooo LIVID to read that my order was cancelled due to the item being unavailable/out of Sock!!!!????I called inside and talked to Jessica the General Manager and she was very incompetent to why my order was cancelled..I promise to Never step a foot back into this location for such Racist service.
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July 2022 by tina G
The employees here were top notch. Didn't bug me too much and let me look.
