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“I had a bit of a “bed emergency” (as Pam called it 😄), and I needed help fast.
From the very beginning, Carol truly went above and beyond. I called during my lunch break and didn’t have time to explain my situation fully. She called me back right away, walked me through multiple options, and was incredibly patient throughout the process. Even with a little phone tag, she stayed warm, friendly, and consistent. What stood out most was that she genuinely cared. She made me feel like it was not just about making a sale, but about making sure I had the right experience and the right fit.
When we met in person, she was warm and really listened to my concerns, offered thoughtful advice, and even suggested trying a different brand to make sure I felt confident in my decision.
I also want to highlight Pam- she coined the term bed emergency which honestly made the whole situation feel lighter. You can tell that Carol and Pam had a camaraderie that made you feel like part of a team. What impressed me the most was that the ladies didn’t make me feel rushed even when I came during closing time. In fact, they stayed after hours and made sure everything was taken care of!
Carol’s level of care and attention reminded me what great service should feel like, especially for an huge investment like a bed!
Carol and Pam represent Mattress Firm so well. Because of them, you have a customer for life. Thank you again ladies for helping me find my new safe haven!”
“Don't go shopping for mattresses often but my wife and I had a blast with Jared and Ashley picking out a mattress and base. Jared is New but is well on his way to be a good salesman. Ashley was great and knowledgeable of the products. We threw alot of questions at them both to help us make a decision and they guided us to what they thought would be best for two totally different sleeping types. Keep up the good work guys.”
“Been working with Jeff Doer for years as he was the first person to help us way back when. He’s knowledgeable, trustworthy, and a great guy. Always provides a great experience”
“We were greeted and staff is very helpful. They were not pushy, showed us different styles and kept the viewing of the furniture to what we wanted.
Very nice and big store with lots of choices!
Highly recommended by us.
J&M G”
“Our salesman, Kenzi (sp?) and the manager, Brandon, were so helpful and answered all of our questions. We are very thankful for our shopping experience and looking forward to the delivery of our new furniture!”
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“Wonderful experience. We bought a couch end of last year and experienced issues with it earlier this year. After reaching out to the customer care team they worked with us to get it exchanged. The process was smooth and everyone was so helpful and nice, Andrea in service and Tracey in sales are amazing to work with.”