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“Our salesman, Kenzi (sp?) and the manager, Brandon, were so helpful and answered all of our questions. We are very thankful for our shopping experience and looking forward to the delivery of our new furniture!”
“I had a bit of a “bed emergency” (as Pam called it 😄), and I needed help fast.
From the very beginning, Carol truly went above and beyond. I called during my lunch break and didn’t have time to explain my situation fully. She called me back right away, walked me through multiple options, and was incredibly patient throughout the process. Even with a little phone tag, she stayed warm, friendly, and consistent. What stood out most was that she genuinely cared. She made me feel like it was not just about making a sale, but about making sure I had the right experience and the right fit.
When we met in person, she was warm and really listened to my concerns, offered thoughtful advice, and even suggested trying a different brand to make sure I felt confident in my decision.
I also want to highlight Pam- she coined the term bed emergency which honestly made the whole situation feel lighter. You can tell that Carol and Pam had a camaraderie that made you feel like part of a team. What impressed me the most was that the ladies didn’t make me feel rushed even when I came during closing time. In fact, they stayed after hours and made sure everything was taken care of!
Carol’s level of care and attention reminded me what great service should feel like, especially for an huge investment like a bed!
Carol and Pam represent Mattress Firm so well. Because of them, you have a customer for life. Thank you again ladies for helping me find my new safe haven!”
“Alex has been so easy to work with! He was the first salesman after shopping around a bit that didnt make us feel like he was only trying to make a sale. He gave us all the pros and cons of all our options in a very straightforward way! I would recommend him if you are looking to purchase a hottub!”
“We were greeted upon entering the store. Awesome touch! We were asked what we were looking for and taken to the dining chair area right away. The salesman, Randy, was very attentive and informative. Thank you very much for a wonderful shopping experience!M”
“We walked in knowing we wanted a couch and loveseat. We were greeted right away by a gentleman, Murphy, and had awesome service throughout our search. We ended up buying what we were looking for and had the delivery service. They were prompt, polite and so easy to work with. I definitely recommend them! We were at the old Conlins furniture location”
“My 1st time there. Heard some stories but that doesn't scare me. It was the opposite actually! They treated my daughter so wonderful and a worker bought her a cool gift. I found some Universal Threads clothing aka Target. My favorite! Everything was clean and put out nicely. Don't go if you're in a hurry because there's a lot to look at. Love this little place!”
“Nicely stocked store. If there’s an issue, it’s with checkout - as has become typical at many stores. People with even half full carts shouldn’t have to check themselves out; the space was not made for that… but when there’s 0 or only 1 cashier working, there is sometimes no other option. Otherwise, great store with a pretty good selection.”
“Been working with Jeff Doer for years as he was the first person to help us way back when. He’s knowledgeable, trustworthy, and a great guy. Always provides a great experience”
“The help I received from this store is like no other! We are from Austin, Texas we unfortunately had to stay in Minot for a month because of medical reasons! My husband was in need of a chair to help him rest and Aaron's was able to deliver not only the same day but to a hotel! I was very impressed with how quick the process was I never had to set foot in the store! Giving me the ability to care for my husband and not have to worry about anything else!!! Thank you Aaron's team for coming to our rescue!”
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“Not long ago, we took a trip to I-Keatings in Minot, a special journey for our teenage son Tristan as he was shopping for his first apartment. As we stepped into the store, we were warmly welcomed by Jeff Dorer, a familiar face who has been our trusted furniture salesman for years.This was a new adventure for Tristan, and Jeff was there every step of the way. He listened attentively to Tristan, discussing various options while considering important factors like budget and furniture size. Jeff’s expertise made the shopping experience smooth and nearly effortless, just as he always does.Jeff’s unwavering professionalism and friendly demeanor make every visit to I-Keatings a delightful experience. We’re truly thankful for the exceptional customer service that Jeff consistently delivers. It’s always a pleasure to shop with him.”