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“Melissa K. is great to work with. She helps us with all types of personal financial needs. She is very fast in communicating with you, prompt and to the point. She goes out of her way to make sure the deal gets done. Thank you Melissa for everything you do for us. You are a rockstar. Thanks TCCU and the West Fargo Team. Happy Customer!! BK”
“Updated review: after making this post I recieved a call from a local manager who profusely apologized and fixed my account in a few clicks. She was very very kind and told me the original banker I had dealt with would be re trained on customer service skills. I am still struggling with fees being applied before credits, but they are working on it. Original post: Worst bank I have ever dealt with. Customer service reps are beyond rude. Checks get rejected even if your paycheck is in there and "pending". NSF are applied before the debit is finalized.”
“Called to verify information with a Destiny that answered the call. She didn’t have all the answers to my questions but she gladly got them and shared them with me. We both learned something today! Very pleasant young lady. Love Bell Bank!!”
“Recently opened a checking account at this location and was helped by the banker. She answered all of my questions and gave me a lot of tips I didn’t know about. She also called me a few days later to make sure I received my debit card. Very happy with my overall service.”
“Sent me 2 gift cards with a letter saying I could cash them at ATM, but bank told me I have to use them at only 4 different restaurants.
$50.00 down the drain.”
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“Natalie and the rest of the VISION team were extremely intentional and proactive while helping my husband and I purchase our first home. They treated us like family and went out of their way to ensure it went smoothly and we were well looked after. Natalie took time out of a family vacation to get the ball rolling on this and prioritized our needs even though she wasn’t “on the clock”. Her commitment to her customers does not go unnoticed. Thank you VISIONBank and Natalie!!”