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“Visited this location tonight to complete my “Bring it Back”. My mindset going in was hoping this process would go smoother than it had in the past. For unknown reasons I have always had issues with returning a phone, getting a new phone, because of the required to call into Telus customer service. I was anxious walking into the store and even explaining the situation to the sales representative as I needed to remove myself from a shared account and create my own or be added to my partners account.
Scott Musgraves, was absolutely excellent to work with. He walked me through all my options and the explained the outcomes. He disclosed all fees associated with each. He was very easy to talk to and really knowledgeable. I felt confident that I would be taken care of through the entire transaction. For the first time ever, getting a phone was a smooth and painless experience. I left the store very happy and satisfied.”
“Excellent service. Was in twice due to a mistake beyond their control. Had employee Vivianna both times, once without an appointment. She was awesome both times and very informative. She did not make me feel rushed at all. Thanks for your service and I will remain a Telus/Koodo supporter as a result.”
“Customer service is great!
The guys are VERY helpful and polite.
Many thanks to Jacob for helping to solve our problem that couldn't be solved by an angry customer representative via phone.”
“My boyfriend and I went to Telus for new phones, and Chris made the whole experience easy. He helped us find great deals on the phones we wanted and the total cost for the phones and plans was much lower than I expected. I was unsure about the Bring It Back program, but Chris explained it thoroughly and helped us feel confident about choosing it.
Overall, friendly and helpful service! I highly recommend Chris.”
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“Josh was extremely helpful! I was upgrading the second phone on my plan and he helped me through all steps of the process. It went way faster than I thought it would. Will continue to go back to the same store in the future thanks to the excellent customer service.”