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October 2024 by Jennifer Crouse
Agree with previous posts. Fix your business hours online. Says you are open until 5, showed up at 4 only to be told by your snarky front staff that teller services close at 3pm WTF. What is the use of having bank hours listed as open until 5 if you technically close all your teller functions 2 hours earlier than that it’s false advertising. Also your staff could learn some manners on how to communicate that.
Secondly this is on the tail of trying to bank with you when your bank machine in Bayers lake never works….forcing me to your bank branch that wasn’t actually open when it was advertised as open. With the billions you make in quarters in revenue do better!!
Update after finally getting into a teller next day, depositing money, they reversed the money after I left, redeposited it, reversed it again and deposited the wrong amount and short changed me and I had to call the call Center to make my account whole. Thankfully the call Center support was awesome, but clearly this branch is a mess right now.
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October 2024 by Shan Neka
Worst service ever! Arrived one hour before closing and they only had one teller and they make you wait outside. Worst yet, while they are still open (they close at 4:30 and the time was 3:45), I was told the service I wanted (wire money to family in need) is not provided after 3:00. I wish there was 0 star to give because that is what they deserve.
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October 2024 by Yan Romadanov
I came today to solve a problem or an error that occurred due to the fault of the bank, I was standing in line, a man without a badge and without identification signs came up, asked me what I came with and so on, I explained the situation, showed him the problem and he told me to call the number on the card! There is no help here! I told him that my English is not very high to speak on the phone, that's why I came to you, but he refused to help me and said to call, I am shocked by such customer service.
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October 2024 by Rahul Setia
Correct your business hours on google. I confirmed it on call too. So I left my work drove car in bad weather for 30 min just to get a document. But bank is closed before given time. Respect someone’s time and correct the timing.
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August 2024 by Couragyn Chretien
Closes at 3 despite posted hours being 5
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August 2024 by L L
Consistently slowest service.
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August 2024 by A M
does not answer, you will be transferred to the call center
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May 2024 by Narinder Kaur
The staff of this location is too good. Specially Olivia she is the best.
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May 2024 by Matthew Houlihan
A popular banking location that could use more tellers working.
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March 2024 by N
Costumer service is just worse. Even the Tim Hortons service much better
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February 2024 by C B
The hours of this bank are ridiculous. I wish I only started at 10am - 4pm. Ridiculous.
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November 2023 by Ram Yadav
Manager and staff are not customer friendly.
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October 2023 by Patricia Hopey
Was informed $ had been attempted to be withdrawn from my accountLacewood was amazeing. Changed accounts, clerks were respectful, empathetic, andHelpful. So stressful for a senior. Compassion isn't taught. Emin, Divy, Dustin, Joe, a manager, and all others all kind people I could not read your name tags, you are not forgotten. With a lighter heart, stress now gone. BIG ThanksAs a visual.y impaired person, I have no trouble getting to this location. I'm surprised the amount of drivers, drivers lo. Who hate the dangerous location.Park. in par,king spot at the mall. Walk.
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October 2023 by Corey Hammond
Friendly staff. It's location is a bit dangerous, depending on the time of day, and the hours of operations can be a bit inconvenient.
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October 2023 by Devin Gourley
The tellers here are useless, unhelpful, and often rude. Today, the bank told me they were OUT of loonies. This is a financial institution! It's not a grocery store I'm asking for change back - this is a BANK. I pressed them on it, and they said no, sorry, we have no loonies.This would be a 1 star review if it wasn't for the great treatment I've had from financial advisors, including the person from a back office who ran after me as I was leaving to tell me they did in fact have loonies!
