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February 2024 by Ashish Arora
Abhinav was the person who was handling our purchase. He was very patient and showed us all different options of the product and expalined them in details with available offers. Very nice guy!
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February 2024 by Ashish Sonik
Had an amazing buying experience with The Brick. Dealt with Tanvi and Rishab, amazing guys to deal with. The furniture is nice and affordable. Definitely recommended.
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February 2024 by hala hassan
The best furniture store ever I have purchased my stuff from, and it was an honour for me get to know Sherri and Arslan. Thank you. I will definitely come back.
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February 2024 by Carter Warrington
I pretty much had to sell myself a mattress I was sold the incorrect headboard. The store would not believe the problem until they sent someone out after two weeks sleeping on floor. I asked the untrained sale person to call me when mattress ca e on sale. After the sale the store want me to pay the revolving credit balance that is one third of the balance and pay almost 3 times what the minimum payment should be under 48 equal paymentsI seriously have never has to deal with so ma many untrained staff I will never shop at the Brick, neither will my friends and family. I literally have no positives about this experience I recommend shopping elsewhere.
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February 2024 by Marty Krahl
Great service from Arslan, knowledgeable and helpful.
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February 2024 by TBGK - Truly Blessed Guardian Kennels
Abhi was great ??
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February 2024 by Tara Savoury
Tanvi was pleasant and helpful with our purchase
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February 2024 by Jhudora Watson
Have had very good experiences with this location. Bought a beautiful sectional and other furniture and always feel well taken care of.Had an issue with our recent delivery and it was taken care of by the store manager.Would recommend and will likely be back for future purchases.
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January 2024 by Alana Lord
Coffee table came with 3 defects which included 2 corners that have paint chipped and peeling. Extreme inconvenience to disassemble and return to warehouse then order again and return to pick up. Extremely disappointed in quality.
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January 2024 by Brandie Marshall
During my recent experience at The Brick, Myles demonstrated exceptional professionalism, a thorough understanding of the products/services offered, and a genuine commitment to meeting my needs. Myles went above and beyond to address my questions or concerns, making me feel valued as a customer. His friendly demeanour and willingness to assist created a positive atmosphere that set the standard for outstanding customer service. I appreciate Myles' dedication to excellence and commend him for his exemplary performance. Employees like him make a significant difference in the overall customer experience. Based on the exceptional service Myles provided, I will continue to ask for him, specifically when calling in the future.
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January 2024 by Schell Ematt
I bought a dining room table from the Brick in October. I took it home on a Friday and went to set it up on the Sunday. Upon opening the box I found that one of the legs had damaged hardware and the corner of the table was crushed. I contacted the brick Monday with pictures and an explanation and after more than two months of back & forth emails I was phoned by a sales person from the Halifax store informing me that my warranty claim was denied because I didn’t place the claim within 48 hours of purchase. Very poor customer service and even worse quality furniture. For the prices they charge there’s no excuse for this.
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January 2024 by Amar Sethi
Never buy insurance on anything because it is a scam they are running as when it comes for us to claim they come up that you didn't report within 14 days where as after reporting it took them 7 days to send a person to look at the stain. Insurance on furniture and appliances is a scam don't buy it
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January 2024 by Takagi
very helpful and was very quick
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January 2024 by Eunseon Park
DO NOT SHOP HERE. Absolutely the worst products and the customer service.I purchased a bed platform about a year ago as well as their warranty for about $800 and the bed is already making awful squeaky noises which makes it impossible for us to sleep on at night. I claimed warranty and they sent a technician over to take a look and he said the bed is built properly and there’s “no visible issue” to be repaired.Now they’re saying that the issue I’m experiencing is a “normal wear and tear” which can happen with any wooden furnitures so it’s not covered by their warranty.I went into the store and spoke to the lady at the customer services department and I asked her if they sold me a furniture that was going to last only for a year and she said that it doesn’t matter when the product was purchased as it can happen anytime as soon as the product is used.So be prepared if you’re going to purchase any wooden furnitures from them, you will get a piece of garbage which going to break soon. You’re throwing your money out the window.
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January 2024 by Geoffrey Brown
I met sales associate Chris to purchase a TV and soundbar. He and techs Marshall (Samsung) and Myles were so great at helping my wife and I choose the best products for our needs. These men were so polite, patient, and knowledgeable. Store manager Sherri popped by to provide assistance while we finalized our purchases. All in all, I was very impressed with the professionalism of the entire team.