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March 2025 by Jullie Adams
John at the Fairlawn ATT store was very knowledgeable and kind. Great customer service experience!
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March 2025 by Calvin Dowdell
Didn’t explain didn’t help more or less had me waiting for 45 minutes to an hour didn’t explain. Nothing had me to spend money and wouldn’t do no kind of exchange or help.
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March 2025 by Dean Myton
Att store person was very friendly,helpful and I am a happy att customer
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March 2025 by Gavin Lehman
Armani was a great help!
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February 2025 by Darryl Royal
Cheyenne met me at the door she was so professional and courteous. After getting my phone back working again, she was so informative and nice.I ended up buying a second phone🤭
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February 2025 by Tim Spackman
Jake was very helpful and knowledgeable
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February 2025 by Joyce Davis
Representative Cheyenne F was professional, knowledgeable, kind and patient in regards to the purchase of my new iPhone 16 Pro!!
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January 2025 by Juanita Maino
Alfie at the Fairlawn store was awesome. I will be going back to see him when I am ready for a new phone.
Alfie was personable and professional. Over the top with excellent customer service.
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January 2025 by Traci Bolin
A big thanks to Alfie, Mohammed and Mike whom I've had the pleasure of dealing with. They're knowledgeable with great personalities!!
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December 2024 by adrian hooks
Went to see about upgrading phones store manager checked us in said it will be about 20-30 minutes a few others walked in afterwards another employee came out from the back and asked who’s next the store manager pointed to the customers that walked in 18 minutes after me..not once did he look at the table I was sitting at after waiting 30 minutes so I just walked out.
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December 2024 by Kevin McGovern
My wife went in to have the sim changed to her new iPad. We were greeted by Armani who was very helpful and friendly. We also bought a screen protector for the iPad and one for her new phone. Armani happily installed them for us. It was a good day at the AT&T store and my wife and I left happy with the excellent service we received.
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December 2024 by Brandon Macko
Normally don’t have too many problems with At&T customer service. Today we walked in, and waited 10 minutes before anyone got around to us. Not the biggest deal in the world, but the associate that came around was obviously on his way out. Didn’t fully consider what we were there for and dismissed us. Won’t be back to this location.
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December 2024 by Marsha D
I purchased a new phone on Nov 4, 2024 and Cheyenne was extremely helpful and knowledgeable. She was extremely pleasant and made the experience seamless. Previously she handled my transactions at the Hermitage location and when I found out she transferred locations, I made the drive to Akron just so she can take care of my next purchase.
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October 2024 by J Humes
The employee I seen was super kind. However, the company has given me a run around for months ever since I got the iPhone 15 pro max and it’s been glitching and not working correctly. Apple will tell me it’s AT&T’s responsibility and AT&T tells me it’s Apple’s. I didn’t spend over $1,000 on a phone for it to only work part of the time.
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September 2024 by Thomas Fenner
Service was great 💯💯💯💯
