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February 2024 by verona bair
I worked with John at the fairlawn AT&T as a new customer when it comes to my mobil service. I could not have asked for a better representative to introduce me to the services that best fit my needs. Thank you, John!
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February 2024 by Lezlie Oliver
HORRIBLE, HORRIBLE, HORRIBLE customer service. We just switched from Verizon and we will be canceling our service and going back to Verizon.
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February 2024 by Traci Zitzman
Armani at the Fairlawn Oh location was the BEST! We are new to AT&T and we have stopped in on two separate occasions for two different issues. Armani assisted us both times and he needs to be commended on a job well done! I work in customer service myself and he is TOP NOTCH!
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January 2024 by Shelby Wheeler
I had an exceptional experience with AT&T thanks to Kory. His dedication and expertise went above and beyond, resolving my issues with utmost professionalism. Kory's outstanding customer service sets a high standard, making my interaction with AT&T truly remarkable.
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January 2024 by Pam Lester
I found out that the reason my bill is so high is that I have been charged for phones that I was told were free with my trade in. I was never given a choice of phones nor given any pricing for any phones that might be available to me. I would never have changed from Verizon if I would have known all of this
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November 2023 by Chris Winkelmann
Have used this store several times over the past few years but recently had to switch several phone lines from another carrier to AT&T. I worked with Cheyenne and she did an absolutely incredible job helping me with everything. It was a complex transaction but she made it simple and easy for me.
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November 2023 by alyssa Grasse
Kelley is amazing! She made my iPhone switch so easy and really took her time helping me figure everything out! 10/10 recommend!
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October 2023 by Lj
The short guy with the beard was rude and has a smug attitude. I asked the question to understand why I couldn’t trade my phone in and his response was “your plan is too old”… nothing else. That doesn’t make sense. It could have been my fault since I walked in to his place of work looking for assistance or he could have been upset that I stood eye level to him, I don’t know ??♀️ but that’s okay I’ll just go to another store. I would say he needs to work on his customer skills but let’s be honest no one cares about customer service skills anymore. ?
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September 2023 by Alona Wingfield
Kellie is amazing I mean truly I wouldn’t want any other sales rep very easy process communication is immaculate she’s gorgeous thank you so much for all your help ❤️❤️❤️❤️
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September 2023 by Lauren Williams
Very clean store. Took me and helped right away. Answered my questions. Made sure I had what i needed. Whole trip didn’t take long at all.
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August 2023 by Mike W.
The customer service at this location was great! There were several people in front of us waiting and I thought for sure we'd be waiting for an hour. Not the case at all! The gentleman that helped us was very polite and knowledgeable and got us taken care of quickly. Highly recommend this location!
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July 2023 by Steve Moore
Kellie has helped me on multiple occasions and the service was excellent. She always had the solution to my issue and was able to resolve it quickly and permanently. 5 stars just isn't enough.
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July 2023 by Brittney Benton
Kelli was an amazing with my family. We recently just switched from Verizon after being there 33 years to AT&T. She helped us in so many ways. That we even went from spectrum to DIRECTV. She was there for us if we had any issue she’s amazing.
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July 2023 by Ryan Strong
My camera screen protector was damaged, so I went to go get a replacement. Right off the agent didn't want to help me. Then she said she found a replacement screen protector and damages the new protector leaving my camera more unprotected than it was before I came in the store. She always had a rebuttal to anything I said about my experience and expectations as a customer. She was rude and had a nasty attitude. I will not be visiting that location again.
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July 2023 by Giovanni Ricchiuti
I had an amazing experience Kellie, ask for her when you shop here . Her customer service was outstanding, and the product was exactly what I was looking for ! Thanks again Kellie I will definitely be back soon.