BMW of Akron is a premier BMW dealership in Akron, Ohio, offering a full lineup of new models and certified pre-owned vehicles. Customers report having great and amazing experiences, describing the process as smooth with red carpet, first class, and posh service. The staff is noted for being very accommodating, patient, helpful, kind, and laid back. Multiple sales staff members are highlighted for their deep knowledge of the cars, working hard to get customers the deal they want and ensuring they get what they are looking for from start to end. The service department is acknowledged for doing great work. However, customers should be aware of additional fees, specifically a 12% shop fee added to service quotes, such as for an alignment, and a separate 3% credit card fee. Despite these fees, the quality of work leads some to still give a high rating. The overall sentiment is that the dealership provides personalized care and a premium selection, bringing dreams to driveways.
Tanner is the ABSOLUTE BEST! He was so helpful every step of the way. In addition to being super friendly, he has great communication skills. He made sure all of our questions were answered. Highly recommend!!
October 2025
Had a great experience with Tanner and the rest of the staff, very accommodating to my busy schedule. Ask for Tanner, first class all the way.
October 2025
Michelle Laughman provided exceptional service and was a true professional! Work with Michelle!
