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“Sara Mick is a phenomenal Senior Loan Officer at Towpath Credit Union. She consistently goes above and beyond for her clients, providing exceptional service, expert guidance, and genuine care throughout financial services! Her dedication, professionalism, and commitment to helping people achieve their financial goals make her an invaluable asset to both her clients and Towpath Credit Union!! Sara, WE LOVE YOU🙏🏾”
“The auto loan department manager helped me refinance my car at a much lower rate. She was very knowledgeable and prompt with every question I had. It was an easy process. Wonderful service.”
“Trevor help me out with my account past due amount and told me what to do to fix my due date he was extremely helpful I would recommend genfed to any of my friends”
“They were all SO friendly and Sarah was very helpful and informative. I’m so glad I took a chance stopping in here and I am very excited about the future now! Thanks again!!”
“Did not use services here but this is still a customer service review. I needed a cashier’s check from usaa. This location does not do shared branching, but Jack, the gentleman I spoke with, went out of his way to help me find somewhere local that did. Thank you for your time, Jack!”
“I attended the Akron branch Customer appreciation event. I was greeted by the staff and felt like I was part of a family.
Their warm welcome was awesome. I receive great service when I walk into the branch.
It’s good to have people to help you and not to have to sit in front of a computer. I love the personal contact.”
“Wonderful Group of staff! They were all very friendly, knowledgeable, and helpful! They made setting up my account and app so smooth and easy it was wonderful! I really want to give the bank 5 stars the only reason I can’t is because of the ATM, there’s no option to make deposits! With the banks limited hours, unless you work or live close enough that you can run over during your lunch break like I have to do since I work Day shift this is a big inconvenience and I hope this option becomes available on their ATM in the future! It would then be the perfect bank! Overall I love it here! :)”
“I have banked here for about 15-20 years... they have helped me re-establish my credit over that time and 2 years ago I was able to buy my first house. Highly recommend BFG for building a good life. RB.”
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“Big shoutout and thanks to Wilson and the entire Towpath team for getting me in a gorgeous, reliable vehicle at a fantastic apr.
The loan process was extremely smooth, and the people at Towpath just really want to see you succeed. If you’re in need of an auto loan or really any kind of financial service Towpath will take care of you.”