Dillard's at Summit Mall in Akron is a beautiful, grande, spacious, and immaculately clean department store. It offers a broad selection of merchandise, featuring everything you could want for the entire family and household, including compelling clothing, dresses, shoes, handbags, accessories, cosmetics, lingerie, and home selections. The store carries products from both national and exclusive brands. Staff are frequently noted as very friendly and helpful. Specific associates in departments like women's intimates and women’s fragrance are highlighted as exceptional, being kind, thoughtful, and going out of their way to assist customers. They provide excellent service, offering helpful suggestions and making customers feel valued without having to search for help. The store is particularly praised for its amazing shoe selection and impressive fragrance selection, with special events also mentioned. Overall, it is a place where shoppers can find what they need and have a great experience.
I met the sweetest sales lady, Lillie, in the women's dept. She was SO helpful!!!!
February 2026
Came in shopping alone and also in a rush, although I tried hard to not portray i was in a rush. The woman who helped me was so kind and provided excellent service. She was also very attentive and quick.
March 2025
Was able to find my daughter a gown for her school's winter dance.
