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November 2023 by Michael Nikolas
Wow I stay at almost 100 IHG hotel a year, this hotel needs help! However they have one of the best, kindest front desk people I have ever come across, Jessica is AMAZING! She needs to teach all front desk workers what a great experience is all about, Every time I have stayed there she gives a 5 Star guest experience!!! Your hotel is VERY fortunate to have her!!!!!!
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August 2023 by HERMINA DAVIS
I was booked to be at this hotel for a training that was being done there. Staff very helpful and friendly. But there was no pool, the hotel had water damage. The wall paper was peeling off. I had to ask for toilet paper for my room and go get it from the front desk. ONLY TO HAVE HOUSEKEEPING REMOVE IT WHEN I LEFT THE ROOM. They charged for breakfast it was not included. Hotel is not the best.
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August 2023 by rachel darling
The place is difficult to find, first of all. The pool was closed. We were told the restaurant opened at 5pm. When we get to the restaurant the music is blaring and we sit down. Someone comes by and tells us all they serve is hamburgers and chicken tenders so we left.The bed was comfortable except the pillows were not completely filled and felt mushy.The walls were paper thin and at 2 am we heard the argument next door.Also the desk chair was wobbly.
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August 2023 by Christina Zielinski
Absolutely horrible. I would not recommend to anyone. Very very dirty, Vomit on the bed spread, No a c in the hallway, No pool available, Hair in the bathroom, No working light bulbs, Shower did not work at all!! I could go on and on. Don't stay here!
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August 2023 by Susan Baranoff
We were here for an event and it was amazingly convenient and easy. Staff was very responsive and helpful. No stairs and everything on one level. Ballroom set up was great!
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August 2023 by rosemary lindsey
Pool was closed the weekend that I went. Good location off the freeway. Lots of stores to shop at. Many restaurants in the area. No comp breakfast with rooms. Must pay extra for breakfast.
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July 2023 by Amie Zielinski
I just got here with my family. If I could give zero stars, I would. The room is absolutely disgusting! This is the dirtiest hotel I have ever been to. We leave Sunday and I honestly can't wait till our stay is over. Pool is also closed. One of the reason we booked this hotel was for the pool because we have kids. This was not stated when we booked. We will never stay at a Holiday Inn again.
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July 2023 by Sean Wylde
This HI location was built on the (early?) 70s and an updating of the location is probably due. For what it is, we'll run and reasonably clean. Beds are newer and nice, but oldish bathrooms and horrendously noisy room AC units may be a deal breaker for some.
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June 2023 by Thomas Foley
Not even worth the one star but ….It’s a dump , hard to believe this is an IHG property. Parking lot is sketchy, pool is closed (JUNE?) Furniture is dirty, worn, stained , smelly. TV remote not functioning, soda machines stocked but out of order (SIGN) can’t get extra towels etc. SHEETZ purchased the property so IHG let this property go to ruin and you still pay $160. The Hampton behind here is nicer , stayed there last time but they were full so tried earn so IHG points. Should have went to Hilton down the road had I known.
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May 2023 by Crossroads Toastmaster's Club
I had a great time at our District 10 Toastmasters conference. I was tired after our full days and grateful to sleep well Friday and Saturday in my quiet room. Thank you, Holiday Inn.
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January 2023 by Lynn Dulay
Such a quiet hotel, kind staff and the lobby area is so welcoming. The suites we reasonably priced and BIG. The bed was comfortable and I like the fact that you can have a set temp for the living area and the bedrooms separately. We watched the Ohio State Football game on the TVs in the bar area. Also The Princess For A Day Wedding Venue in the hotel had a gorgeous New Years Eve Party. Highly recommend this hotelfor your stay or events.
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December 2022 by Jason Jew
From start to finish, this hotel was difficult to work with. My family stayed at this hotel for a wedding and tried to book within the wedding booking block. But because I booked an extra night early, I was unable to book within the rooming block to get the block rate. I tried to book a room with a king size bed with a pull out couch but none were available. Upon checking into the hotel, I asked if there were any rooms available with a king and a pull out couch but was told there were none available. My parents in law also stayed at this hotel. When they used the iron, the whole room lost power and the hotel could not get it back on. They got moved into a guess what? A room with a king sized bed and a pull out couch which just happened to be unoccupied.As my family unpacked our things, the drawers in the dressers were clearly unattended to because there was a combination of dust and food crumbs inside multiple drawers. The beds are an extra few inches off the ground making it difficult for our kids to climb into bed on their own. Whenever someone in our room used the shower, it produced a high pitch screeching noise.The breakfast left much to be desired at $9 a person. Like many businesses, they were understaffed. There was only one poor breakfast server trying to accommodate 70-80 people in the room. That woman deserves a raise for attentiveness, kindness, and care. On the plus side, the location is convenient to quick food options around the area.Lastly, my daughter left her electric toothbrush in the desk drawer in our room. I called multiple times asking if they had an electric toothbrush specifically in the desk drawer of our room. It took three calls for a staff to locate the toothbrush EXACTLY where I described it to be. It then took WEEKS of a family member stopping buy the hotel for the toothbrush to be located and returned to us because it was not taken to lost and found, the front desk, or wherever it was supposed to be placed after it was found. I've had problems with hotels in the past, but this might have been the most stressful stay to date.
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December 2022 by stephanie hoover
I don't use this word often but our stay was "outstanding". Very comfortable, clean, cozy room.We had the nicest, sweetest, most professional front desk worker that took very good care of us. Her name was Shae and we would definitely stay here again.As a Delta employee who has stayed at many hotels over the last 25 years i feel eligible to judge when a hotel is a good one or not. Absolutely 5 stars ?Also the female bartender / waitress was very professional and sweet and the food in the restaurant was perfect.
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October 2022 by Mike Sutphin
I stayed here recently and was pleasantly surprised. My room was clean and comfortable. The extra large parking lot in the back is good for truck parking. Enjoyed my stay. Will be back when in the area.Safety: Safe area, didn't have any issues. Well lit parking lot.Walkability: Alot of restraunts and stores within walking distance.Noteworthy details: The hotel seems a little outdated outside and in the hallways but my room was very nice
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October 2022 by Ron Sommer
I've stayed at a number of Holiday Inns and while this wasn't the worst one I've stayed at, it was probably a close contender. The room was rather shoddy, big crack in the ceiling, peeling wallpaper and light fixture in the bathroom seemed as though it could fall off the wall at any moment. The TV was also kind of dated. Each morning we were greeted for breakfast by being asked if we have our coupons from across the room. I've had much better breakfast options at other Holiday Inn locations, I feel like fast food would have been better. I've written on sheets of paper thicker than the bacon. I'll go out of my way not to stay at this location again until it's been updated.
