PNC Bank receives mixed reviews regarding its customer service and communications. The staff is frequently described as very pleasant, super friendly, and professional, with customers being greeted with a smile. However, some customers find the tellers not friendly. While upgraded ATMs have improved the experience, some report that ATMs were slow. A common complaint is receiving persistent monthly phone calls and voicemail, which is seen as pestering customers. The experience can vary, with some administrative tasks handled quickly and efficiently.
Every time I come to this branch I'm greeted with a friendly smile and the staff genuinely seems to like working here!
December 2025
Leila did a fantastic job. She was so kind and patience. Excellent customer service! Great experience!
May 2024
I was here to correct spelling of a name on a joint account. Kyra was pleasant, professional, made the corrections, and I was on my way in less than 5 minutes. Thank you, Kyra!
