Quest Diagnostics
Medical LabsHours:
605 N Cleveland Massillon Rd, Akron OH 44333 Hours
About Quest Diagnostics
Quest Diagnostics is a healthcare facility that provides a variety of testing services, including COVID-19 antibody testing by appointment, routine lab tests, drug screenings, and pediatric specialty services. Located conveniently between Zion United Methodist Church and Wilson's Garage, Quest is open for drug screenings Monday through Friday from 9:00 AM to 3:00 PM. The facility emphasizes patient care, with staff members known for their kindness and professionalism. Many reviews highlight the helpfulness and efficiency of the staff, with specific praise for phlebotomists like Ashley and Essence, who are noted for their gentle techniques and thoroughness. Patients appreciate the time taken during visits, allowing them to ask questions and feel comfortable. One reviewer mentioned the understanding approach of staff when dealing with special needs, reflecting the facility's commitment to patient care. While some users noted issues with test requisitions in the past, the overall sentiment is positive, with many expressing gratitude for the attention and care received during their visits. For more information or to schedule an appointment, patients can visit QuestDiagnostics.com.
Most Recent Reviews
September 2025
It’s in a basement which is perfectly fine except they don’t adequately light the hall stairs leading to it or the office waiting room. There were stains on the carpet and greasy smudges all over the kiosk. This is a medical lab. Please do better. Clean and well lighted isn’t a lot to ask for.
September 2025
This review is from Faith E. I went to the Bath location for the first time. I was greeted by Shirley. This woman is fantastic! I needed help getting my lab order, and she walked me theough it. Her customer service was like a breath of fresh air. She saved me a lot of frustration and time.
August 2025
Nurse took forever to figure out my lab orders even though I printed them out brought them with me. She was not at all friendly and she was an older African-American woman who has had previous negative reviews as well.
More Comments(59)
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