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November 2023 by jade lee
Staff was okay at first until I didn’t follow one step which was don’t flush the toilet I was too busy worrying about making my pee into a cup and wiping it off with toilet paper. I accidentally flushed because that’s just what your first instinct is after you go to the bathroom. She said “I told you not to flush the toilet!” I said oh I thought it was just not to run water. “I’m sorry” and then proceeded to make me feel uncomfortable and like I did something extremely wrong when it was an honest mistake.
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July 2023 by Zoey Robertson
Essence was extremely rude. Kicked out a dad with his probably a year old son. I even offered to watch his son outside of the building that way he could get his test done. She then proceeded to yell at me for even offering. I just wanted my blood work done and not have it sabotaged, so I didn’t say anything. Growing up with a single dad this really hit home, and her demeanor towards it was absolutely uncalled for. I will be calling. Do better
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May 2023 by Aaron Baird
It may be a trite statement, but I would give Quest a zero star rating if it were possible.The printout I was given indicated they are open until 4pm. Arriving at the address wasn’t pleasant, and proved to be an omen of things to come. Whomever designed the creative parking lot obviously has never driven a full sized truck.Once I finally parked, it took a couple minutes to follow the signs through a maze of corridors and steps into the basement of the building in order to find the Quest site. The first thing I noticed is a sign taped up that indicated they only test until 3:00. Being as it was 2:00 and there was only one person in the waiting room, I wrongly assumed I was fine.There is no receptionist or any living body at the front desk, just a tablet. In true form the tablet has a notice taped to it indicating that you’re not ot comply with some of the questions… brilliant. Anyhow, I proceed through following the prompts, then the tablet says that they do are not accepting any more walk-in tests today. Okay then, there is exactly one person in the waiting area, and it’s two hours to closing time. Excactly how long does it take to p*ss in a cup?!I will drive to Pennsylvania for my test before I will return here.
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May 2023 by Anita Gantner
Wow! I was 5 minutes late and when I checked in the tablet (not person) told me that I was more than 10 minutes late and I would have to wait for the next appointment time (fortunately that was only 15” later). There was a sign in the waiting room saying to knock and wait for the phlebotomist if I was here for a timed glucose test. Well I was here for a glucose test. I didn’t know what a “timed “ test was so I knocked. An annoyed women came out and said, “I’m with a patient”. Wow! I’m just following directions. Pretty rude. I wasn’t impressed
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April 2023 by Sara Avalos
Their phlebotomist, Essence, that did my blood draw was thorough and professional. She was very gentle and easy to talk to! Thank you for the wonderful experience.
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April 2023 by Eric Speegle
If you call to get results.....don't even think for one minute that you will be connected to a person to help you. It's all automated. Good luck
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February 2023 by Barbra burns
I went to quest today. The girl there was very rude and unwilling to take a walk in. Mind you I’ve been fasting for over 24 hrs and she refused to draw my labs.This was on 2/20/2023 @ 1pm.
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December 2022 by Will & Maggie Liles
I just wanted to say thank you to Cindy for getting me in early this morning. She was incredibly helpful and I really appreciated her efficiency and kindness.
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November 2022 by Don Quigley
Got an email that was sent at 7:35am telling me that the office was going to open late. Of course I was already there for my 7:40am scheduled appointment. Foolishly rescheduled for later that day. Showed up early and finally left 15 minutes after my scheduled time when I noticed there were still 5 people ahead of me.
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November 2022 by s p
Horrible customer service. Rushed here to arrive before 4pm, did so and was pushed away because “they are on their last appointment”, does anyone have common courtesy anymore or work longer than 7 1/2 hours?Keep owning that 2.8 rating review, no pride in your work, pathetic.
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August 2022 by John Turner
Had a very good experience,I needed to take a drug test, booked my appointment calling there phone . very easy got appointment right away.The lady doing the test was very nice and professional . It was the easiest place that I have ever had to take a drug test. Great Job 8-22-22 9:00( good service now a days is rare)
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February 2022 by Muhammad Hazim
Lady at this location really needs help, she is only one takig care of patients and front desk at the same time. I can undersrand why she is so rude at front desk. in sarcastic way I joked her you are 10 minutes late, she replied pointing finger on her that "I can be late but not you" Wish employer have other options than Quest. worst customer service.
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February 2022 by Bashira Noohani
I arrived 10 minutes late for employment drug test, front desk lady in rude way said your are late we cant take you and she said I have to reschedule for next day, I asked her that my passport for taking test is valid for today only can you squeeze me in she said employer can resend you and she left the desk. I went ahead and rescheduled for same day and arrived on time and waited more than 10 minutes. weird
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February 2022 by Pete Grantham
The lady here was so nice. She's willing to work people into the schedule. Very pleasant. Answered all my questions.Great experience
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September 2021 by Linda Barton
Walked in at 7:30 for simple blood work. No one was there but me. I was told they couldn’t get me in until 10:30. ???!!!
