Verizon, through its local Authorized Retailer Russell Cellular at 790 Arlington Ridge in Akron, OH, is known for its excellent customer service and knowledgeable staff. Customers consistently praise the team for their dedication and support. Timothy stands out for ensuring customers receive the best deals and credits, even staying after hours to assist. Ashton is recognized for his friendly demeanor and clear explanations, particularly with eSim setup. Chris is commended for his thoughtful approach to problem-solving, taking the time to find personalized solutions. Overall, Noah and his co-worker also receive accolades for their helpfulness. This location is highly recommended for anyone in need of a new phone or service, with customers willing to travel from afar for the outstanding service provided.
Ordered a phone for pick-up last minute 30 minutes before they closed. John got me in asap and got me my phone. Quick and easy
December 2025
The manager was so helpful and knowledgeable. He took a lot of time with us to make sure everything was perfect. He was very busy with people coming in, but was so gracious with each individual. I will go to this location any time I need help with my Phone!
December 2025
Donovan was AWESOME!!! I appreciate how patient and helpful he was!!!
