Verizon, through its local Authorized Retailer Russell Cellular at 790 Arlington Ridge in Akron, OH, is known for its excellent customer service and knowledgeable staff. Customers consistently praise the team for their dedication and support. Timothy stands out for ensuring customers receive the best deals and credits, even staying after hours to assist. Ashton is recognized for his friendly demeanor and clear explanations, particularly with eSim setup. Chris is commended for his thoughtful approach to problem-solving, taking the time to find personalized solutions. Overall, Noah and his co-worker also receive accolades for their helpfulness. This location is highly recommended for anyone in need of a new phone or service, with customers willing to travel from afar for the outstanding service provided.
I usually dread going into Verizon stores but went here and had Josh help me- he was awesome! Took his time, explained everything, was friendly and kind. He made it a great experience for me and I recommend you ask for him if going there
May 2024
I entered the store to purchase a new phone, and Timothy made sure that I got the best deal and all the credits I was eligible for. Even though the store is understaffed, he kept customers' care at the highest priority and even stayed after hours to make sure I was taken care of.
March 2024
Timothy was great, he helped me pick the right phone and walked me through everything. Explained all options and costs and answered all my questions. Will definitely be back.
