Kroger is a popular grocery store that offers a wide selection of quality food and household products. The stores are conveniently located, though the parking can sometimes be challenging, especially on busy days. Customers appreciate the great produce and meat selection, which often includes local options. The staff is generally helpful, though there is sometimes an emphasis on directing customers to the self-checkout kiosks rather than opening more registers, which can be frustrating for those with large carts. Kroger stores come in a range of sizes, with some locations being particularly large and offering additional amenities like an in-store Starbucks. These larger stores often have an impressive selection of different food types and a seemingly endless produce section. Customers note that the stores are usually clean and well-stocked, with staff actively restocking shelves without disrupting the shopping experience. While the overall shopping experience at Kroger is positive, there have been some instances of disappointing customer service, such as a lack of responsiveness to concerns about the presentation of a deli order. Additionally, some customers have expressed frustration with changes to the store layout and policies, such as the elimination of plastic bags and the requirement to pay for paper bags.
