The O'Reilly Auto Parts at 743 East State Street in Athens, Ohio, carries parts, tools, and accessories. The store offers services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. It also resurfaces brake rotors and drums, builds custom hydraulic hoses, and has a free Loaner Tool program. Reviews highlight generally great and excellent customer service. Parts Professionals are described as extremely helpful, knowledgeable, and considerate, taking extra time to answer questions and explain problems. Customers report they are always ready to help and never disappoint, with service that makes them definitely plan on returning. One isolated incident involved a customer who became extremely upset over an honest mistake, yelling and acting in a ridiculous manner. The employees and manager handled the horrible situation by trying to explain, offering a refund, and working to keep the situation calmer. The employees are acknowledged for doing the best they could under those circumstances. Overall, the store is noted for providing outstanding customer service and great experiences, with a crew that is helpful and goes out of its way to assist customers.
So helpful! Glad they were there when my car check engine light went on. I was able to quickly understand what was the likely problem and if I could safely drive to the shop or needed a tow.
March 2026
When I went to this parts store, the service was amazing. I’ve never had a parts store have service quite like this place, I do recommend coming here and openly explaining and talking about the problems you’re having if you have issues knowing about a part or if your unsure about something.
March 2026
These guys are awesome! Came in clutch and gave me 3 inches of vacuum line, no charge when I needed it really bad. 10/10 store and customer service, I highly recommend coming here for all you parts needs!
