CVS Health is a prominent healthcare provider that has been actively involved in the COVID-19 pandemic response. The company offers both lab testing and rapid testing for the virus, catering to eligible individuals in select states. While demand for these services has been high, leading to potential lab delays, the staff at CVS clinics strive to provide prompt and efficient care. Customers have generally reported positive experiences at CVS locations, particularly with the front-of-store staff. Reviewers have praised the helpfulness, politeness, and professionalism of employees like Domenic, who went above and beyond to assist with checkout and loyalty program benefits. The stores are often well-stocked, allowing customers to find more items than they initially intended to purchase. While the pharmacy services have received mixed reviews, the overall sentiment towards CVS is one of appreciation for the staff's efforts, even in the face of challenges such as insurance-related issues and supply shortages. Customers acknowledge that the staff is doing their best to provide quality service despite the demands placed on them by the company's corporate policies and the high volume of customers.
For sure a busy pharmacy, but the team they have behind the counter really works their absolute tail off. They are moving as fast as a human can and somehow in all the craziness are very kind and thoughtful.
February 2026
Had what I needed at a great price. Janna was very helpful and made sure I used all of my coupons
November 2025
Lisa at the CVS on W. Garfield in Aurora, OH is always helpful, friendly, and professional.
