The Eddie Bauer Outlet offers a mixed shopping experience for customers. The store is praised for its high-quality cotton items and amazing lightweight backpacks that are popular with the whole family. Customers appreciate the helpful and knowledgeable sales staff, who provide great service and assistance, especially when it comes to finding the right items. However, the store's return policy and customer service have received some criticism. One customer had a negative experience when trying to return an item without a receipt, as the manager was described as "abrasive" and gave the customer "a hard time." The manager's rude and aggressive behavior left the customer feeling "irritated, disappointed and angry." Despite this, the store's overall quality and product selection are highly regarded. One customer mentioned shopping at the Lodi Outlets for years and would recommend the Eddie Bauer Outlet to anyone. The store's ability to quickly process returns, even without a receipt, is also highlighted as a positive aspect. Overall, the Eddie Bauer Outlet seems to offer a good shopping experience, with high-quality products and generally helpful staff. However, the store could benefit from improved customer service training to ensure a consistently positive experience for all customers, especially when it comes to returns and exchanges.
What a wonderful experience. The salesman was extremely helpful and knowledgeable. I have shopped this brand for many years but more so at Lodi Outlets, but I would recommend this store to anyone.
January 2024
Nice place if you like Eddie Bauer lots of things to look at
July 2023
Used to be amazing, now worsening selection of ridiculous pricing
