Famous Footwear Outlet is a popular shoe store that offers a good selection of different products. Customers appreciate the staff's approach, as they are available to assist if needed but do not overly follow or pressure customers. While the prices may be comparable to online shopping, many prefer to see the shoes in person before purchasing. However, the store's hours can be inconsistent, with the online and phone information not always matching the actual closing time. This has led to frustration for some customers who have made the trip to the store only to find it closed earlier than expected. Despite this issue, the store is praised for its excellent customer service. One customer had a positive experience when they encountered a problem with a pair of shoes purchased at the store. The assistant manager, Chris, was understanding and helpful, making an exception to the store's policy to fully refund the purchase and allow the customer to buy a replacement pair with a coupon. Overall, Famous Footwear Outlet is a well-liked shoe store that offers a good selection and generally positive customer experiences, though the inconsistent store hours can be an inconvenience.
Anna helped me and she was so beyond helpful and personable! She pulled shoes from back stock, ordered things online for me, looked up alternate color options, and identified the best deals! She was very nice and we chit chatted a lot as well. Super sweet. I bought 8 pairs of shoes and will definitely be going back!
July 2026
Anna was awesome and helped me find exactly what I needed :)
May 2026
We had a great experience with Anna regarding our online order. We only received one Croc from our order, but Anna who helped us was very kind, helpful, and quick to resolve the issue. Thank you for the excellent support and professionalism!
