New Balance Factory Store Aurora Farms is known for its exceptional customer service and wide selection of New Balance shoes, including discontinued models. Reviewers have praised the staff for their helpfulness and patience, particularly highlighting their dedication to ensuring customers find the perfect fit. One associate received special mention for his willingness to assist a young child in selecting shoes, demonstrating a genuine focus on the customer's needs. Another reviewer expressed gratitude for a staff member who provided thorough support to a customer with specific foot care needs, showcasing a deep knowledge of shoe fitting and comfort.
Customers have also noted the store's impressive discounts on high-quality clothing and shoes, with staff members making a positive impression through their attentive service. Overall, the combination of knowledgeable associates and a good selection makes New Balance Factory Store Aurora Farms a highly recommended destination for shoe shopping. Many reviews suggest that this store offers not just products, but an exceptional shopping experience characterized by kindness and expertise.
I went to this store to buy a pair of shoes. I bought two pair and walked out happy. Ryan Romeo was an incredible sales person! Engaging, informative, anticipated my questions....all with a smile on his face. This guy is incredible. I don't write many reviews, but New Balance is fortunate to have this young man on... read full comment
January 2026
They have good shoes and many shoes there is more then a lot different variety
August 2025
The two guys working at this store were super helpful and patient every when I came in 30 minutes before closing. One helped me look for shoes while the other gave me 5 dollars off at checkout. Amazing service 👏
