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“I drive out of my way to this store because the customer service is always so friendly and efficient. Stores closer to me are not nearly as good. Worth the drive!”
“Great people and service.
They take care of anything you can think of that needs to be printed. Amazing quality!
Cindy Sladek owner of World Fusion Music Productions LLC”
“My business rented an office there from 2011 until 2019. My experience with them was awesome. The rent was appropriate and whenever issues arose they were always dealt with promptly. If I needed help with making physical changes they were there to help. Since I needed to close the office I have maintained a mailbox there and they continue to be helpful and courteous.”
“We had an emergency order that needed expedited within 24 hours, and Terra Roversi worked magic and found a way to make it happen. I truly cannot thank her and their team enough for the level of service they provide.
They are 100% who I'm recommending to every business connection for big shipping needs.”
“I work here....there's a fine line between quality and quantity and we each strive for both in our own ways, working together to find the best ways possible to complete each job.”
“Great staff, 5 hours early unload (appmt 0700) and they unloaded me at 0200 and took 30 minutes to get it done. If you come after hours you might have to walk around to find out. Very helpful I love places like this”
“I've been doing business with our local Staples for many years and have always been more than satisfied with the store and staff, all top notch. My latest visit was to return 2 mice (purchased in-store on my behalf by a relative (but not what I'd asked for)), pick up the mouse I'd ordered online, and to recycle the prior mouse (now sadly expired), which all went smoothly.
But the next thing that Dee J. helped me with was above and beyond! Knowing that sometimes useable, but orphaned parts were recycled, I asked him, on a long shot, if it were possible that someone had dropped off an AC adaptor and power cord that might work for my Handycam. Sadly, the cart was empty. When I explained I'd been trying to find someone with a decent camera/smart phone to photograph my new glasses for warranty service, he stepped up, then emailed me the photo. What a lifesaver!
Thanks so much!”
“Nothing but the best, quickest service here. I feel like anyone that disagrees or has a lesser experience has a hard time functioning in society anyways, haha. I walk in with my packages, and am usually out the door in seconds. Amazon returns and shipping of boxes. Excellent on my end.”
“Picked up boxes for a couple oddly-shaped gifts here. (I wasn’t shipping, just needed a way to package and wrap.) Very fast service and they had exactly what I needed - higher quality and less expensive than what I usually find at Home Goods. The Falls Pak & Ship website says they have 75+ box sizes. Will be a repeat customer!”
8:30AM - 7PM
8984 Darrow Rd Ste 2, Twinsburg
Shipping Centers
“Employees working at this specific UPS are amazing. They’re friendly, helpful, engaging. Unlike the Hudson, UPS, I was so pleasantly surprised the first time I came to the Twinsburg Uupper yes because they were open a little later than our more local one. We got that right as they were closing and still they were wonderfully kind and helpful. The second time I came it wasn’t your closing but again reach service. Service is so great. I had to make sure I did a review. I’ll go out of my way to go to this UPS because of people are so nice here.”
“Crew is fantastic! Come here frequently for shipping work stuff and staff are always a great help. Forgot my gloves here by mistake and they held onto them for nearly three weeks to hand them back over!”
“After recently moving to Ohio I was thrilled to find this Fed Ex. The staff, especially Derrick has been amazingly in helping me work on several projects. Derrick has always been knowledgeable, helpful , and attentive to detail. I also greatly appreciate his attitude and his willingness to work with me to make sure everything turns out perfect. Thank you so very much!”
“The staff was extremely helpful in figuring out my problem and getting something printed on time. Kian was exceptional with his attention and customer service. Thank you very much.”
“Had a shipping issue today with a package that needed to arrive next day by a certain time. They went above and beyond to research options, call other locations and keep me informed. Super impressed!”
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“I shipped a large picture from the Aurora location to Fort Myers, FL. I paid the extra money to have them box it up. The Aurora staff took care of it and made it to my daughter safe and sound. They went the extra mile while packaging it up to guarantee the picture wasn't damaged.”