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February 2024 by God's Daughter
Great people, fast and professional
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February 2024 by Denise S
Location and friendly staff
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February 2024 by Patrick Donovan
So convenient
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February 2024 by Christopher Jacobs
Overall good experience
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January 2024 by Small Town Preparedness
These guys are always trying to charge for boxes and labels for Amazon returns, I call Amazon and they refund me my purchases at the UPS because Amazon says it goes against there contract with UPS, just be aware they are trying to rip you off to make a buck! Amazon returns are free.
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January 2024 by Chris Wentz
5 people went to the door while I was here after finding out they were closed. They do not have convenient hours.
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January 2024 by Amy Brienik
The employees are so friendly and efficient.
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December 2023 by Clint Joste
First time at a UPS Store. Holiday rush season. Small line with some cranky customers. The staff was brilliant. Quick, friendly, helpful. Employee Brandon was very patient with me and got it all done very efficiently. Thank you all. I'll be back.
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December 2023 by Lacey Etheridge
Store was a little far away, but hours were good.
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October 2023 by D. Kagan
I shipped a package as an Ebay provider and put fragile on the box, stating not to put the package flat, as the item might be broken. I paid for insurance on the item. The item arrived at the destination broken and when I attempted a refund, as I had paid for insurance, I was advised I would have to to through Ebay. Wow, what a racket. UPS isn't professional and relies on name-brand recognition rather than actual quality service. If people cannot read and follow directions, they need to find another job. An example of pass the incompetence on to another agency. I Wish Amazon would get into the delivery business and I hope they do. And by the way, I do not care to hear your lousy excuse; Don't bother to reply. From now on, I will use FedEx, andfor those who want a package to arrive in one piece, I suggest you do as well. UPS is going downhill. I have had packages arrive at my home from UPS and items inside broken. The item I sent as an Ebay provider was beautiful rare, and my buyer was heartbroken. Somethings are difficult to replace. I had misgivings about using UPS and for good cause. SENDER BEWARE!
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October 2023 by Tammie Boulton
The only thing that would make this a better place would be that we aren’t waiting outside because it’s a short space for a line. It’s getting to be fall and winter and I am usually waiting outside to do my business with them. Otherwise I am very pleased with their service
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October 2023 by Paul Bair
The service is excellent but sometimes the wait time is long, the store itself either needs updated equipment or more employees
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October 2023 by Penny Huffman
Staff is always friendly and helpful. They do have their busy times so be kind to staff.
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August 2023 by Julienne Burbank
Literally the worst UPS store I've ever been in, and I've been to outlets all over Ohio. I'm making eye contact with the poor UPS driver doing his pickup, there's a line a mile long with one employee slowly scanning someone's Amazon returns piece by piece, and two employees just standing around effectively doing nothing other than having a social hour and pretending to look busy. The driver looks at me sympathetically and I think if I'd asked the driver to wait he would have, but I didn't feel it was right to shout across the room. I get to the counter just as he's finally leaving and the employee tells me it will go out today only to be corrected by lazy employee 1 and 2, who inform me it will go out tomorrow. No one asked, do you still want to ship this out? Or sorry, he just left. Yes, the shipping deadline times are a rush. So why do you have only one person serving the counter? Is UPS paying people to stand around? I'm sure their manager would love to see the long line out the door and maximum effort on these ladies' parts to seem occupied without doing anything.
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July 2023 by Kathy D
I was home visiting a few weeks ago,and I was gifted a very priceless( to me) heirloom from my aunt. I was flying so taking it with me was not an option. I took it to the UPS store in Austintown. I figured it would be fairly expensive, and it was. They worked with me on getting it delivered on a day I would be home. I paid to have them pack it for me. It arrived in Georgia in pristine condition!!! I was holding my breath as it took close to 10 minutes to remove all the special packing. I want to thank all of them so very much for taking such wonderful care of an item that means so much to me!! You are all wonderful!! Thank you. Kathy D.
