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“Manager Angela provides excellent customer service time and time again. She goes above and beyond to return my calls in a timely manner, and is very helpful, informative and professional!”
“Just wanted to say that Ginny and Julie (branch manager) saved the day when they noticed I was in distress by the atm. I couldn't find my card because I drove away, letting the machine take my card. Thanks again ladies, it was above and beyond, especially since it was after hours”
“My request was handled with Martha. She was an absolute sweetheart, even after running into minor hiccups she was quick to address the situation and took great care of me. She was absolutely excellent and a highly recommend choosing Martha as your go-to banker for anything you may need!”
“Tim Atkinson and the mortgage team were absolutely fantastic! They made the entire home buying process smooth and easy. Communication was A+ and the entire team was quick to answer every call, email and question. Would recommend Tim and FNB to anyone looking to obtain a mortgage. Thank you Tim and the entire team for helping us start this next chapter for our family!”
“The Dollar Bank in Avon Ohio is just fantastic. Everyone there is more than willing to help and are very friendly. I want to give a special recommendation to Dade Walker who has worked with me closely to resolve all my requests - he is a stellar employee.”
“I could not have asked for a better experience with Third Federal, who provided the mortgage on our house purchase! I'm an accountant, so I know what to look for in getting the best value, and went with Third Federal even though I live in NW Ohio. Their rates are very competitive and their six month preapproval, rate lock for 60 days at preapproval AND an additional 60 days from offer acceptance to close is completely unheard of! We also were able to take advantage of a zero closing cost option, saving us about $3,500 in closing costs!The application and closing process was also quick and seamless! It did take I think close to a week to get the initial fully-underwritten preapproval. However, once we had our accepted offer, we had our final loan commitment (including appraisal and everything that had to happen) within one week! We opted not to because it was not beneficial, but if we wanted/needed to we probably could have closed within 2 weeks of offer acceptance! Now that is unheard of unless you're dealing with a cash buyer!Clay, our loan officer, was great to deal with, easy to get in touch with, and prompt in responding and keeping us updated. And when there was a day that he was off and we had a time-sensitive question, Barb in their office was able to step in and help us out!I cannot recommend Third Federal enough. When shopping for a mortgage lender you care about two things - price (interest rate and closing costs) and customer service (getting you across the finish line). Third Federal excels at both!”
“I just want to start off by saying that I’ve banked with KeyBank for years now.
Back in April of this year, I found out that I had failed the February 2026 Ohio Bar Exam, and I was completely devastated. That same day, I stopped into the KeyBank at Avon Commons, visibly upset, to have my application notarized so I could register to retake the July bar exam. I can’t recall the name of the woman who notarized my paperwork, but she was incredibly kind and encouraging during one of the most difficult days I’ve had. Her compassion truly turned my entire day around.
A couple of months later, just before I sat for the July bar exam, I was completely surprised when I received a package from the Avon Commons branch filled with KeyBank merchandise, along with a handwritten letter wishing me good luck on the exam. I truly couldn’t believe it. In a world where customer service often feels transactional, this was such a thoughtful and genuine act of kindness, it made my entire day. The card was signed by Shelly, Jonathon, Nicole, Mae, and Brenda, and it meant so much to know that they remembered me and were rooting for me.
Their support meant more to me than they’ll probably ever know. They took the time to encourage someone they didn’t have to, and it reminded me that there are still people and businesses that genuinely care about their customers and their community. Thank you to everyone at the Avon Commons KeyBank for your generosity, encouragement, and compassion. I’ll never forget it.”
“Allison has been so helpful and patient with questions as I took the steps to set up my first credit card. She responds very quickly and has an overall friendly attitude! She also helped me swiftly renew my debit card. Overall amazing service!”
9AM - 1PM
36200 Detroit Rd, Avon
Banks
“Lorne was incredibly helpful and friendly. I had been denied an account by multiple other banks just that same day, but then I walked into Chase and got exactly what I needed and more.”
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“Undeniable customer service! This branch went way above and beyond to help me solve an auto withdrawal issue when other branches dropped the ball. Christina was epenthetic to my situation and eager to help! I like banking with FFL and now Avon is my go to branch!”