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9AM - 4:30PM
5290 Detroit Road, Sheffield
Banks
9AM - 5PM
2051 Cooper Foster Park Rd, Amherst
Banks
“Kara was very helpful with helping me set up my bank account, she was very calm understanding and respectful. She helped me understand the aspects of starting a bank with Woodforest and for that I am very grateful that I did”
“I had spoken to Ariana over the phone prior to opening my LorMet accounts. I liked what I heard and opened 2 CD's today. I went to the Avon Lake office. Ariana took care of me - I don't know how she kept everything separate! Very efficient! Everyone there was so nice. I'm very happy to be doing business with LorMet.”
“Just want to say that Ann at lormet was awesome at helping us refinance. She made the process so easy. She helps with all of my banking needs. Will definitely always use lormet. Thankyou for everything Ann”
9AM - 5PM
5382 E Lake Rd, Sheffield Lake
Banks
“They always make me feel like family . I've been going thru alot with my parents and my dad passed. The sheffield branch went above and beyond to help me with my situations. They truly are angels . Love those ladies”
“This bank is full of a wonderful staff offering old school customer service, that is so rarely found today my husband and I have banked here for many years, the name may have changed but the service is 6 out of 5.”
9:30AM - 4PM
30129 Lorain Rd, North Olmsted
Banks
“They are a wonderful institution and I always enjoy working with them. They take wonderful care of their customers, the ladies in the office are extremely helpful and sweet, and they offer a lot of informative programs to their members. I highly recommend them. I’ve been going to this credit union since my parents set me up with a savings account when I was teenager. Now I’m in my thirties and have my auto loan through them. I have never had any problems. I look forward to continuing growing with them as I prepare to apply for a mortgage through them
soon. I couldn’t recommend Theory more.”
“I have been a member of Gen Fed since 1994. They have ALWAYS went above & beyond with service & courtesy. I have had quick loans, Christmas clubs, & loans. TOP NOTCH SERVICE. I have to say BOTH branches are EXCELLENT!!!!!!”
“I was greeted warmly upon entering. Then I was shown into Dave Meadows' office where he extended a friendly welcome. He listened to what I had to say and gave me his take on what my options were for buying a house. He stated that although he may not be able to help, he would make some calls on my behalf to someone else who would be able to help me. I was extremely impressed with him and the whole staff there.”
9AM - 4PM
2035 Crocker Rd, Westlake
Banks
“The people who work in this wonderful bank are people oriented! They are extremely helpful and remember you when you come back! I recommend this bank because they will remember you and do the very best they can! They work hard to help you get what you need and give you information that you need! I recommend this bank!!!”
“Undeniable customer service! This branch went way above and beyond to help me solve an auto withdrawal issue when other branches dropped the ball. Christina was epenthetic to my situation and eager to help! I like banking with FFL and now Avon is my go to branch!”
“The staff at this branch are more than helpful. They will make sure you are totally taken care of. From the branch manager to the assistant manager, the financial advisor to the tellers, they all will treat you like family. I can't express my gratefulness enough.”
“I've known Susan for a long time and she's always cheerful, kind and upbeat. She always greets you with a nice smile and is helpful with all my banking needs.”
9AM - 5PM
351 Main St, Grafton
Banks
“Before posting I read the reviews. Just in case people didn't know 1) the branch cannot fix the ATM if there is an issue - they call in service and corporate has it addressed. They're in a queue so they have to wait. 2) The staff inside is awesome. They might not have cashed your brother's Mom's check because it is against policy. Maybe they didn't let you take money from an account without proof of a name change. THEY ARE PROTECTING THEIR CLIENTS. What do you expect? 3) Megan is AWESOME. She has helped us through many issues / concerns. She is patient, friendly and has suggestions for our financial needs. This Huntington deserves five stars and I am thankful they're a part of Grafton Ohio.”
“Manager Angela provides excellent customer service time and time again. She goes above and beyond to return my calls in a timely manner, and is very helpful, informative and professional!”
“Tellers are very friendly as well as the personal bankers. I’m always greeted as soon as I walk into the bank. Location is convenient and branch is never super busy. My only complaint is that the ATM occasionally runs out of money. This is something that should never happen under any circumstance.”
9AM - 1PM
39287 Center Ridge Rd, North Ridgeville
Banks
“I was grandfathered in to this credit union through my employer back in 1989. I dont know where to begin on how life changeing my membership has been. The entire staff is wonderful regardless of branch or location. The loan officers are some of the best in the Finance Industry and have been there for me countless times wether you need a loan for a vehicle / recreational or automobile or a major appliance replacement like a furnace. Fire Fighters Community Credit Union has been there for me every step of the way. Thankyou all for being the shining stars behind the scene serviceing all your members”
“Wanted to take a moment and thank Christine C for all of her help and offering to review my products and services.
Came in to simply deposit a check and she informed me of a bevy of products and services I qualified for but did not use or even know which will earn me more interest on my accounts. Thank you !”
9AM - 4PM
33701 Center Ridge Rd, North Ridgeville
Banks
“We have banked with FFL for over forty years and although we have moved cross country will always maintain our accounts with them. The excellent customer service and attention to details far exceeds our expectations.”
9AM - 4:30PM
30105 Detroit Rd, Westlake
Banks
“An excellent banking experience every time. Great online banking and small bank feel when walking in and knowing everyone by their name. I've moved all my personal and business banking to FNB.”
9AM - 5PM
49 S Main St, Oberlin
Banks
“Amber W. was so AMAZING, I spent an 1.5 hour on rhe phone with support last night and got zero resolution with my banking issue. In less than 5 minutes Amber had me straight, was extremely helpful and also let me know she would be there to help with future issues, if I had any. THANK YOU Amber!”
“Great experience, Katelyn, was the teller. She was very helpful, fast and efficient. I’m disappointed that they don’t have the bank in Avon Lake open on Saturdays. As a customer, I would like to see them reopen on Saturdays”
9AM - 5PM
35890 Detroit Road, Avon
Banks
“Just wanted to say that Ginny and Julie (branch manager) saved the day when they noticed I was in distress by the atm. I couldn't find my card because I drove away, letting the machine take my card. Thanks again ladies, it was above and beyond, especially since it was after hours”
9AM - 4PM
2100 Center Rd, Avon
Banks
“My request was handled with Martha. She was an absolute sweetheart, even after running into minor hiccups she was quick to address the situation and took great care of me. She was absolutely excellent and a highly recommend choosing Martha as your go-to banker for anything you may need!”
“This local bank branch is really close to my home, and the convenience of the location is a big reason I use it. It is easy to get to, easy to park, and when I do stop in the branch, the atmosphere is always calm and welcoming. Everyone I have interacted with there has been friendly, polite, and professional, which matters because banking is one of those things where you want to feel comfortable and not rushed.
I do not actually have to do much in person banking at this branch, but I did have one situation that really tested how helpful they would be, and I will give them credit for how it ultimately turned out. I went to withdraw cash from the ATM and the machine did not dispense the money, even though the transaction hit my account. When I went inside the branch, the initial response was frustrating. They told me they had nothing to do with that ATM and that it was handled by a third party company, so I would have to deal with them directly.
To me, that is absolutely ridiculous. An ATM sitting at or near a bank location is an extension of the bank’s services from a customer perspective. I pushed back on it, and the branch manager actually agreed with me. The manager worked with upper management to help rectify the problem, and I insisted that the money be returned to my account by the bank, while they sort out whatever reimbursement they need to handle on the back end with the ATM company. That is how it should work.
The whole situation felt like an unnecessary layer of runaround at first, but I do appreciate that the manager listened, agreed that it did not make sense, and helped get it resolved. Overall, this branch is convenient and friendly, and that experience showed me that when something goes wrong, they can step up and take ownership, even if the first answer you get is not great.”
“Tim Atkinson and the mortgage team were absolutely fantastic! They made the entire home buying process smooth and easy. Communication was A+ and the entire team was quick to answer every call, email and question. Would recommend Tim and FNB to anyone looking to obtain a mortgage. Thank you Tim and the entire team for helping us start this next chapter for our family!”
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“Chrissa. did an excellent job of explaining all the details of my loan. I was very appreciative of that. She was also flexible in meeting with me due to my very busy schedule.”