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July 2025 by V
Ordered a strap online that happened to ship from this store. Unfortunately whoever packed the order did not include the dust bag that was supposed to come with the strap. They also covered the box in tape/ the label and it was very difficult to open.
I called the store and the man who answered pretended not to hear me, claimed they couldn't ship the dust bag, and advised I visit a local store. Now I have to drive and waste time doing their job. Please train your employees to include ALL items when fulfilling online orders.
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February 2025 by Dallas Stull
I was hunting for a specific bag and Felicia helped me secure it! She is awesome. The whole staff is so sweet and helpful too. The store is well maintained as well. I'll definitely be back!
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October 2024 by J.T. Jr.
Always nice staff and nice selection. Will recommend.
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October 2024 by Kelly Lowry
Paige and Dani are Spectacular!!! They go Above and Beyond!! They treat customers with respect and are a joy to work with! I would recommend going in to see them immediately!! I’ll definitely be back!!!
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May 2024 by Beverly Payne
Amazing Sales Associates. Patient, attentive, & great knowledge of products offered.
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February 2024 by Jennifer Hassing
I’m in Miami and I wanted the heart print zip card case but it was sold out at every store near me and online as well! After chatting online, I was recommended to call this location and I could place a phone order. I did just that! I appreciate Sebastian who took my order and helped me out and every other employee there who are so kind and helpful! Thank you! <3
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September 2023 by Veronica Corwin
Best sales associates ever! I’ve been to many luxury stores and have never been treated as well as I was here. Alonzo and I believe her name was Paige? Were SO KIND and made the experience feel special. We will definitely be back when it’s time for a new bag!
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August 2023 by Amelia Slama
The best Coach store in the area! The SAs are all super friendly and helpful. Felicia and Paige have helped me the most, but everyone I've interacted with at this store has been amazing. They go above and beyond customer service here!
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June 2023 by Jason Casper
Took sum purses there to be appraised .
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May 2023 by DaevonD2 jsj2
Very Good customer service experience. I would recommend this business to anyone. Every thing the young lady yold me over the phone was on point. I took a purse in to be cleaned. All employees were EXCEPTIONALTHANKS AGAIN ?
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April 2023 by Patricia Wilson
I cannot say enough to praise the wonderful staff here. They always greet me warmly whenever entering the store. They offer wonderful advice. Show me what’s new. They are very knowledgeable of their products and styles. Recently, I brought in a work tote that was purchased a little over a year ago. I was hoping to have the straps repaired as they had already begun to fray. I was happy to pay for whatever repairs were needed; I’m not easy on my bags given that I work in the medical field. The gentleman, Alonzo, brought to my attention that Coach offered a warranty on their products. He very happily offered to have the bag returned to the factory for repairs. Given that I wasn’t expecting to leave my bag with him, he happily packed my things into a shopping bag for me to take them with me. The entire process of sending the bag for repair was quick and painless. Thank you to Alonzo for the great service!Beyond that, I just received my work bag (black, zippered tote) back in better condition than I gave to them. Not only were the straps replaced perfectly, but they returned by bag cleaned and conditioned inside and out with all small scratches fixed and the gold fixtures shining like new!I am so impressed with Coach’s all around service. You already had a customer for life. But I will be singing praises to any and all considering purchasing one of your products in the future. Thank you again for your wonderful products and service!
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March 2023 by Scott Horn
Great staff. Products aren't bad either though I don't wear/use any myself.
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December 2022 by Sabrina S
Darrien was so helpful! Definitely going back.
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December 2022 by wally trace
I spoke with a Jennifer at this store who really went above and beyond to help me find what I was looking for! Even though she was unable to get exactly what I wanted at her store due to availability she guided me & gave the phone numbers of locations across the country that she thought might be able to assist me. Thankfully they were helpful too. Thanks so much Jennifer for being so friendly & helpful!
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November 2022 by Ben the Bartender
Knowledge staff. Will greet you as soon as you walk in the store.
