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January 2026 by Ashley Blickensdefer
Made an appointment the same day. Got an associate named Mario. He was beyond helpful and friendly. Got all our questions and the situation that we went in for handled quickly and kindly.
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November 2025 by Andy Vara
I want to compliment the Spectrum store on Chagrin Blvd in Beachwood, OH and our service rep, Mario. I visited the store to pick up internet installation equipment with my daughter and granddaughter (3 yrs old). Mario provided prompt and complete service. We barely had to wait. He provided helpful hints on hook up. He took time to interact with my granddaughter, confirming my belief that she is indeed the most wonderful child. ❤️ 😅🤣 Earier in the week we tried the Mayfield location -- waited an hour and never received help. What a difference between locations! From a one star location to a five star. Service providers and managers matter. Thanks!
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November 2025 by Nakia Baird
The store was clean the employees were not. The lady who handled my account snatched my card from me and told me a lie about my intended trade in.
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November 2025 by Demario Redmon
Sat in there for two hours just for me to not receive the service I came for.
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November 2025 by Lisa Flaks
Long wait and 2 employees working. All just to return equipment that I chose now to activate
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October 2025 by Joseph Barle
Great service, easy parking , professional, friendly and personable associates. 🌟
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October 2025 by J K
I went to return equipment that had been replaced. The process was quick and painless.
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September 2025 by Itsyazzi3
Quick!!! Easy Service!!!
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September 2025 by Jeff Embleton
Awful experience. Told had a bad modem and had to pick up and install myself. Waited nearly an hour to simply pick up a box!!!!
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August 2025 by John Watkins
Good Place to Get WiFi
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August 2025 by red gang
It was fast service
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August 2025 by Tasha
I am rating spectrum because I have experienced something I never thought I would see. I’ve been living in my house for 8 years and recently got new neighbors. A package was delivered to my house and I see the neighbors come get it . First how did they know it was there’s . 2 how did they know it was coming to my house . I did some research and a month later I get mail . Spectrum welcome letter . Apparently they used my address. I call and check and sure enough it is . The man tell me he can’t turn it off cause it’s not my account and I need to go to spectrum with my lease to turn it off . Wow right !! I say ok , then I call back cause I need to speak to someone else cause how did they do this . Next person say well honestly I think it was for a sale . So you telling me spectrum is committing fraud?? Are they allowing ppl to use others address to get cable because they can’t at there address. Ok now I’m upset . So they allowed someone to get cable without showing a lease but want me to get it cut off by showing I live here . I went to the neighbors let them know to take their cable account off my address. Next I called police to make a report. Police tell me I don’t need to . Spectrum then tell me well it’s ok cause you don’t have spectrum it will only be a problem if you get it or move and they get spectrum. Needless to say , I’m still receiving their bill . Whyyyy is this
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June 2025 by Cristian P
Excellent.
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May 2025 by Deb Copeland
The one in Mayfield HTS was very crowded. I went to the one in Beechwood. Most important thing is to get on wait list as soon as you walk in the door. Someone will then call you when your name comes up. This was something new since the last time I was there. Alot of people weren't aware of it and others came in behind them and checked in before them.
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November 2024 by Barry
Its currently 6 cash registers, 2 workers, and 1 actually doing work. (The other guy is standing over his shoulder) the store has 9 people in it. With the way spectrum runs there stores, you have to sign in a wait in line for people, either getting new service and mobile service. (Potentially the longest process) Me I’m here just trying to drop off a cable box. With all that being said you make your opinion.
