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“The people here know what they’re doing. They aim to please. Their rates on CDs are higher than any of the banks or investment companies. I can tell they’re good to their employees, because the same employees have worked here for many years.”
“This 5-Star Review is for Jonathan at the Wright-Patt Credit Union Help Center.
On 5/21/2025, I was the victim of a scam. The amount taken was more than my pension check--devastating and truly frightening. In response, I shredded my Wright-Patt debit card, credit card, and checks for safety.
A few days after I received a new debit card, I received a second debit card with a new number and called the Help Center to make sense of it all. That's when Jonathan answered. He was calm, knowledgeable, and exactly the person I needed.
Jonathan explained that my refunded money had been sent to the now-closed, compromised account--but he immediately transferred the funds into my new account. He also confirmed that the second debit card should be shredded and went ahead and ordered me a new credit card.
Jonathan even suggested I buy an RFID wallet or sleeves for extra protection. I ordered them from Amazon and had them the next day.
Jonathan is THE BEST!
He's polite, professional, and still down-to-earth--exactly who you want on the line when things go wrong. He made me feel like everything is going to be OK. Thanks again Jonathan - you made a real difference during a tough moment.”
“Several members of the staff have helped me. They helped me open an account online, get a credit card and have helped me order checks and get online banking. I am switching my account over from WPCU that I have had since 1993. Thank you for your excellent member service. You have shown that you truly care about me!”
“I am a new small business owner and needed to get all of the adult stuff squared away - felt like a daunting and anxiety induced task on my end - but I met with Shelby and Megan and they were kind, thorough and made me feel at ease. It felt like I had two friends walking me through the process. I can’t tell you guys how much that positive experience truly meant to me. ♥️”
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“Kenzie at the Beavercreek branch is exceptional! Today she provided excellent service and offered banking options to help grow our finances. She is kind, friendly, knowledgeable, and a huge asset to Pathways Financial Credit Union. Thank you, Kenzie!!”