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November 2023 by Megan Kidd
My tire light kept popping on, I went in to get it checked out and Mike did a great job taking care of it! I haven't had any issues since. Will definitely be returning!
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November 2023 by Jillian F.
The timing is awful. I was told I would be in and out in 30 minutes, spent an hour and a half. Another Person had been in there for 5 hours getting an oil change. Had an appt. at 2pm on another day, they didn't touch my car until 3;07. They stack customers and take hours on things that are quick services. Do not come here unless you have a whole day to spend waiting in the lobby.
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November 2023 by Patrick Madden
I heard great things about TD but unfortunately my experience was a bit disappointing. I had a slow leak in one of my tires (turns out I ran over a nail) so brought it in for a patch. I dropped the car off at 10:30 and was told it should be ready in the afternoon. After not hearing from them, I gave them a call around 3 for an update and was told my car was next up and it would be ready by 5. When I arrived at 5, they told me they were backed up on appointments (I was a walk-in) and didn’t fix it yet but they would start on it soon. Fast forward to 6:15 they finally pull my car up to a bay to start working on it and had it finished around 7:00pm. The staff were all friendly and professional, and I was grateful they were able to patch it instead of buying a new tire. But they certainly need to work on giving more realistic time estimates to customers. There were other customers also waiting in the lobby who were told their cars would be ready soon but waited much longer than I did.
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November 2023 by Danny Dorr
Dont trust Mike Wiehe! My family and I have been going to our local Tire Discounters for years and has gotten nothing but the best service everytime. That is till I met Mike Wiehe GM of the tire discounters at 9701 Princeton Gleandale. Now dont get me wrong I’ve had mechanics that have tried to give me the runaround and get me to spend a little extra money than necessary…but never have I been fed so many lies for something so simple. I came in for a simple tire repair on an extremely small leak i had on my tire…was then told by this GM that they “do not plug tires anymore” and that he “can not legally work on this tire”. As he’s telling me this he’s already ringing me up for TWO brand new front tires claiming this is the only option i have. I simply told him id like to hold off on that then i took myself straight to our usual Tire Discounters location (colerain ave.) where they DO in fact plug tires and they did so without charging me a dime! I advise anybody to watch out for this guy or anyone else like him! They look at you as a pocket of money to suck dry and nothing more.
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November 2023 by davionnes101
Came here with a pre - diagnosed car issue. told mike this is what needs to be repaired. this issue was needing pig tails for my rear light sockets. instead of him repairing what i came there for he charged me 80$ to install bulbs, mind you i know about cars and have tried replacing those bulbs myself but to no avail, which is why i know it's the pig tail. so it's 2 days later he now is going to attempt to fix the issue i told him about when i came in a day prior. they're nice and friendly in person, unfortunately for the real world, results matter. it's shouldn't take 2 days to fix headlights, unless thats how it is out here in Ohio Vs Chicago, if thats the case than thats sad and wild asl.
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September 2023 by Matthew Borowski
Absolutely poor customer service. Extremely rude and acts like things are the customers fault. Employees didn't know what they were doing and told me my tires were good to go when in fact they were not. Nothing was re-calibrated for my sensors to read correctly. I ended up going to another location and will not be coming back to this location.
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September 2023 by Jim Eve
Mike the manager at this location was very helpful. He worked with me to find the right wheels for me and was super nice. I will be back to purchase tires in the spring from this location due to the outstanding customer service! Thank You again Mike
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September 2023 by Sarah McCain
Mike is awesome! Super helpful, goes above and beyond for his customers. Very kind and knowledgeable will definitely be coming here from now on!!
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July 2023 by lindsey richards
Went in for a patch, oil change & tire rotation. The guy was half asleep when dropping my car off and said it would be about and hour and a half. Called 2 hours later and he told me all they had to do was take it off the lift and it was done... but the nail was in a "bad spot" because of how their patches are. Had to buy a new tire. As a single mom, this is a huge inconvenience. When I get back at 4 to pick up car I was told they ran out of oil ... which I thought was done already? And I would get a discount. I got 12 dollars off. What a joke AND THEY NEVER ROTATED MY TIRES. Been coming here for 10+ years and I will never go back. What a rip off. I will drive wherever I have to go to get an honest company to do honest work.
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July 2023 by Scott Faucheux
I have several older kids, and therefore have owned between 3 and five cars for the past 15 years. I first went to TD after getting a really high service and tire quote from a competitor. TD was much more reasonable, more personable, and more knowledgeable than their well-know competitor, and I've been going to them for just about all of my automotive needs ever since. Even for complex needs that they're not equipped to handle, they usually are able to give me a good recommendation. I'm down to 3 cars now, but my daughters still take their cars to Mike at TD on Hwy747 in West Chester. He always takes good car of us and we always get quality service at a fair price.
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June 2023 by Bill B.
Not very accurate on timing for service and appear to be a little less than accurate .. dripped car off at 8 for four new tires which they had to order called at 145 and said tires came they were starting job and would be ready in 90 minutes.. called back at that time and said they were almost done and needed 30 minutes .. fact of the matter is they started it 20 minutes earlier since my car tells me when it's been moved etc .. got there and said it would be ready soon now it's been 45 minutes .. not so much the time but the lack of transparency .. makes you wonder about trusting them ..
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June 2023 by Evie Lanier
My husband took his car in for brakes. When he got it back there was a clicking noise like something was loose, that was not there beforehand. He immediately took his car back to explain that the noise wasn’t there before they worked on the car. They tried making him pay more even though he had already paid over 1k for everything else. After he got into it with the manager, he reluctantly got it fixed for free. Do not recommend this location.
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June 2023 by Detra Stepaniak
Bought new tires here. Was told would fix for free if ran over a nail etc. Unfortunately I did run over a nail and brought it down to get it patched. The guy there told me It couldn’t be patched and I would have to unfortunately buy all four new tires for the vehicle. I left and took my tire to a different tire discounters and they patched it right then and there. I do not know what that guy was trying pull over on me, but I will never take my vehicle there again. Very disappointed at the Princeton Glendale road location
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June 2023 by Jimmy Lane
Place is awesome. Guys are always so it could be a bit hard to get in sometimes but the service is super fast when I do. The tire guys are clean and they wash your wheels for you after! The service techs are just as great. And the one tall dark blonde tire guy, I think his name is Kyle, he's pretty cute and he super helpful to answer any tire or wheel questions!
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June 2023 by Betty M.
I bought 4 tires for my car here so I went to have them rotated. I asked them to check my brakes and they said they were about to fail and I needed to replace both front and back within the next week. The cost was somewhere around $1100. I said no and took the car to a mechanic we have used for many years. He said the back ones were fine and the front ones were at 10% and would need to be replaced in the next month or two. I went ahead and replaced the front ones for $300. I feel like the fact that I'm a woman made them try to use scare tactics. What they didn't realize is I'm a mechanical engineer and understand a lot about cars. They just lost a number of customers in our family.