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“Jill has gone above and beyond to assist me with my loan needs. I can’t thank you enough Jill. I will send friends your way. Thank you again for the wonderful service.”
“Krystal in the Macedonia Walmart location was the absolute best! Very informative, patient and kind. Need great customer service brought back to more businesses or all businesses. I truly appreciate it.”
“I love it here, very friendly staff no wait lines, answer any questions you have as well as tell you about all programs they offer. It's also close to my home.”
“They offer a customer oriented experience compared to big name banks. The comfortable atmosphere allows you to relax and drink fresh coffee or tea while you wait on other customers, which is rarely ever. Tucked away on the first floor of an office building, you will enjoy the friendly staff and relaxed environment.”
“Very Competent Staff and Friendly. A Large Contrast to the other locations. The Notary today Brandon was very efficient.
I will travel to this location for better service going forward. ?”
“Again good place to hit the atm late at night without getting robbed. Also if you need to go in and get more in depth service this is a good branch to go to. Others, not going to name names, are not so good.”
“Quick, efficient, and courteous. The teller, who I apologize that I forgot their name was so pleasant, and the banker Brittney was a pleasure to deal with. I couldn't recommend any branch more.”
“Ohio Catholic truly cares about their customers. They have great rates but what truly sets them apart is the exemplary customer service. I’ve refinanced two vehicles within and my son refinanced as well with them. They made the process so easy - I highly recommend them!”
“Office Manager Tiffany Cardenas & the Middlefield Banking Company made the entire process of researching, applying for and completing our HELOC application and loan incredibly simple. We appreciate the level of customer service she gave us and the attention to detail. Highly recommend.”
“Jonathan had me at HELLO! I contacted other locations about Mortgage services, was unsuccessful and told I would get a return call?. Jonathan was all about customer service! I will drive for customer service and connection. Great job Jonathan & Bedford Hts location!”
“As I said, whenever I'm at this wonderful place, I feel like the staff working there has my back and understands what withdrawals I need. I believe that the staff there is absolutely friendly. I know something good will happen to me the second my name is called. Very nice all-around staff. We talk about weekends, plus, the withdrawal that I request for goes by real fast because the staff knows how to do their job very well. Very kind bank.”
“Have been coming to this branch to take care of my moms account since her recent passing. We have been helped SO VERY WELL by Okneisha through EVERY step of the process. She has been so very helpful, explaining EVERYTHING that we needed to know/do. We were so happy and impressed with the way she treated us and went Above and Beyond with everything, my brother and i opened up new accounts there. EVERYONE THERE, has been absolutely wonderful with Anything we needed help with. I SO HIGHLY recommend this branch to everyone. So very friendly and very knowledgeable with Everything you need to know. Excellent service Every time we go there. Awesome team work their.”
“Its amazing to me how a bank manager is genuinely concerned about Me & My Financial needs. When she sees offers at the branch or opportunities that can help my money grow she calls me directly. I love the personal service I get at Flagstar Richmond Hts. Location.”
“My late mother had an account. Donna the branch manager and the teller on duty were both kind and considerate and quickly took care of the paperwork to close the account and issue a check to me.”
“The most amazing group of bankers that are willing to take the extra step to help you with your financial needs. They remember your name and serve with a smile. The drive thru is convenient with 2 lanes.”
“I had to handle a private matter for my adult son at Solon Citizens.
I do not remember the lady’s name that helped me on 12/4 (late morning).
It looked like a lot going on with possible two newer staff members that she was helping, customers at the drive through, and in line. Quiet chaos.
She seemed as if she was the most experienced and had much on her plate at the moment. She displayed patience with me and was very helpful despite all of the situations going on around her. Once she was able to figure out the appropriate steps I/we needed to take I was referred to the banker Jason H.
I appreciated all of the insight and help with my personal matter. It took some time to sort everything out but with their help I was able to accomplish what I came to the bank for. I appreciate your kindness and patience Jason and the boss lady bank teller :)! Thank you!”
“I’ve been coming here for a couple of years now and by far always have a good customer experience. Especially with Lisa and the other young lady here. They’re always welcoming me and so kind and patient.”
“We have banked with BRCU for many years. They are friendly, accurate, and the customer service is fantastic. They often go beyond the expected. That is what credit unions are all about.”
“Love this place! They have been good to me! Unfortunately, the new staff isnt into making it happen for "US", once my little loan paid i will be closing account after 15 plus years expeditiously!”
“I had a very good experience at this branch, where the personnel tried to solve my problem in the best way possible. Their dedication to customer service was evident throughout my visit. I truly appreciate the effort they put in to resolving my issue and would highly recommend this location.”
“Always friendly tellers and in particular Barb has been great to work with on several occasions. She is personable and very helpful answering questions and efficient.”
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“Updated review: This branch had somehow lost my deposit of 4000+, it took nearly a month for the investigation to be done but they did correct the issue thankfully. Thanks for the work on that. Was annoying but it's also my bad for not asking for a receipt and balance print after to verify the deposit landed, lesson learned.”