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“They very personal and take their time with you.Rob Fields is great. He took time to explain a loan to my husband and me. We feel very comfortable with Superior.”
“I went to the Mason location to update my new address, check on shared locations for my upcoming new location, and get the process to set up online access. Patina Patel assisted me from behind the counter. She authorized my accounts so I was able to download the app while there. She was very kind, explaining the different steps. She also provided CD info for higher rates of interest. A full service experience!”
“I was referred by a friend who always raves about Cinfed. Absolutely wonderful experience (Kennedy Ave. branch). Kelsea, the branch manager, was amazing start to finish with my auto loan. Very informative, gave me options, and the numbers. Best rates out there from what I found, too. Kelsea even recommended other banking products but with no pressure, which I appreciate. Highly recommend Cinfed and this branch!”
“I’m new to the Eastgate area and Darlene was very helpful with my banking needs. She gave me great advice about saving and repairing my credit. I had a great experience and interaction with the staff at this location.”
“I had a great experience with Mr. Robert Downs Jr. Assisting me with my Sensible Loan! The phone call went smooth and easy!
Thank you again Mr. Robert Downs Jr.”
“I have been coming to the East Kemper bank location for over 20 years. Since I started and became a member, Amy Chaney has made such an impression on me, her amazing work ethic, friendliness and willing to help. I was in today working on my 401 K. What to do? I just appreciated how much time she took in explaining to me in the IRA, and Roth IRA. Her patience, honesty, and manner just put me at ease. Just an outstanding employee and person!! Thank you Amy for making me feel special every time I come in. Your employer is LUCKY to have you!!!!1”
“I always have a good experience when I come to location. However, Erin earn you 5-star rating because of her perfect blend of humor & professionalism. It is always great to feel seen when you do business with someone. Thank you.-Les E. 10 plus years customer.”
“Zach was able to help my mom and I with her new debit cards when every number we called was not working. He took all the time needed to complete this task without even groaning or acting like we were inconveniencing him.”
“Susanne recognized that Sharefax could save our family thousands and helped me refinance! It was really easy and much faster than I anticipated. They have a well run organization.”
“The Telhio employees are warm, caring and helpful. Bishop Steven White and Pastor Adrienne White thank you for the continued use of the conference space. They appreciate all your courteous help. Blessings.”
“The employees at Christian Family Credit Union are fantastic individuals who provide a personalized approach that demonstrates their genuine concern. I value their polite assistance that consistently exceeds expectations.”
“Sam Steward at the Norwood Ohio branch is fantastic. She has gone out of her way to help with my Mom. She deserves to be commended on her customer service. In today's world it is lovely to work with someone that cares about her customers.”
9AM - 2PM
800 Eastgate S Dr, Cincinnati
Credit Unions
“Always a great experience working with GE. Everyone is extremely helpful and friendly. Been a Credit Union member since 1978! Never had a bad experience with GE!”
“I have been a GE credit union customer for over 30 years. So, I was quite pleased when a branch opened close to where I live.But I didn't realize how lucky I was till I started using the branch.Without question, the staff at GECU Loveland branch, across the board, is just outstanding.They are extremely pleasant to interact with and are quite efficient and knowledgeable.A big "Thank You" to all the staff at GECU, Loveland ?”
9AM - 2PM
10485 Reading Rd, Cincinnati
Credit Unions
“The GE Credit Union offers consumers competitive rates that exceed those of other banking industries. If you're in the market for regular banking, auto loans, homeowner loans, or personal loans, I recommend the GE Credit Union as your first option.”
“Paid off a car loan in just a few minutes. Professional, friendly service. I have been a satisfied customer for many years. Will always turn to GECU for financial needs.”
“I had an issue with the GCCU Visa involving a late payment. The credit card staff was very helpful and resolved the issue quickly to my satisfaction. I have been a member for over 20 years and have always been treated fairly.”
“I got my mortgage for an investment property through them and not only did they give me BY FAR the best rate (I compared 10+ lenders), my contact person (Sandra Doerger) has also been one of the nicest, most dedicated people I've come across. She was super transparent with me and made sure we were able to meet the closing date even after we had some delays during the inspection period. Plus, they keep the mortgage in house and don't sell it. I'm so happy I got them as a lender!”
“I want you to know you have an exceptional employee, Linda Standsberry in your Customer Consultant Group. Her calm, patient manner and knowledge was a great help to me. I would like to thank her personally and let Aur Group know they have an outstanding employee who cares and goes beyond customer service. Such professionalism is rare now a days. Thank you again Linda for all your help with the guardianship and estate for my aunt.L. Bruce Keith”
“I’ve had a credit card with members trust for years and have always gotten good service. Phone calls are answered and staff are willing to help resolve issues.”
“Big shout out to Mr David at race street location I stopped in here one time on a Saturday due to the main office closed where I normally go and he took care of me . He was very friend knew his job. I told him I have people sometimes make deposits for me and the situations I was having with other tellers giving my balance out he assured me I would never have that situation again. So I have built a good repor with him with the last 2 months. It's such a pleasure when your teller knows your name. He reminds me so much of ms Becky before she retired. Thanks David for all you do ans continue to do.”
“I am a small business owner and have been looking for opportunities to expand. I submitted an application and was first contacted by David Maupin. He was so friendly, positive and reassuring that even though I had setbacks with other financial institutions, not to assume that all financial institutions are the same. He immediately directed me to CJJohnson. My first conversation with CJ was so remarkable that I knew even if they couldn’t help now, they would not forget me. They began the process by asking me about my business, the growth we’ve had in three years and what did I feel we were capable of accomplishing. Instantly, they caught my vision and became believers. There were some things I had to do on my end to position myself correctly, but they walked me through everything. They were in constant contact and never grew frustrated at my questions or my situation. Dave, CJ, the underwriters, the management all formed a team committed to making this financing work!! It happened! My first business loan approved. Now, I can start hiring and stop turning away business. I cannot thank these people enough for believing in what I’ve worked so hard to build. Please reach out to them for your financial needs. They will be a support team you never knew existed. Thank you Wright Patt Credit Union!”
“My parents use this bank, and now as an adult, i use this bank. I have had numerous loans through them and they have always given me the best rates and service. I always recommend this branch to friends and family.”
“I've been a member for decades - when they were just the Christ Hospital Credit Union. I have been in the office when they were slammed with lunch rush or early morning during shift change. They may look anxious and worn at those times, but they are quite professional in their dealing with us. I don't know where the bad reviewer was when they had such poor customer service! THEY probably got off on the wrong side of the bed that morning! Everyone has been very nice to me, if they can't answer a question, they refer me to someone who will know my answers or work through the issue with me later.”
“I have always had positive interactions with this bank. Everyone that I have dealt with is always friendly and helpful. I am no longer an employee of CCHMC but anytime I call them to request money from my account they will get a check out to me very quicky. I always receive it within a day or two.”
“I have been a Cinfed member since 1989. Over the years they have come through for me in more ways than I can count. I was a single mom and had some struggles early on. Cinfed was there. My son and now my grandchild have accounts based on my recommendations. I worked for two major banks in the city but my personal account has been with Cinfed.”
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“Employee Star was extremely helpful during an acute situation that I was involved in. She was professional, kind, and patient throughout the entire process.
Excellent customer service!”