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April 2024 by Kirsten Ameling
The companies inability to take any kind of responsibility at the local level and only blame a higher level is inexcusable when your higher level is not in the country and has poor communication. At some point locally you have to take responsibility for your business and not blame others their lack of willingness to help you with anything outside of sales is inexcusable.
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November 2023 by Stephanie Arps
Brock at Verizon was very informative and helpful. He answered all our questions and explained things to us very well. Our experience was amazing! Thank you Brock!
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October 2023 by Terry Wulff
Had a problem with a replacement phone.Salesman quickly found and fixed it.
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October 2023 by Shad Kitchen
I have had much better experiences at the Maumee location. The manager of the BG location could not be bothered to remove himself from his stool to assist his employee and instead tried to talk across the room. His attitude was dismissive and rude.
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October 2023 by Shad K.
Every time I deal with the management at this location it is terrible customer service. I think I finally learned my lesson and will never go to this location again. Do yourself a favor and use the Maumee Verizon store. The manager in BG is lazy and could not be bothered to get up off of his stool to come and assist his sales person. Instead he talked across the room and then sat on his stool and pointed me towards the door. Awful experience
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July 2023 by David Okhimamhe
Good customer care service.
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July 2023 by Emerson Espino
Professional
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July 2023 by Amanda Vorst
Having to go in to Verizon has always been a pain. However I need to compliment Bowling Greens store. They had me in and out with a new phone set up in about 50 mins. My phone was broken and was going from my prepaid account to a postpaid on to my husbands account. My phone could only be accessed for 2 seconds before going dark so couldn’t access codes and things I needed. They navigated it like a pro and had me in and out in a reasonable time for all they had to deal with! Kudos!
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February 2023 by Tracy StClair
The guys were so nice and patient. Wish I would have just went into the store in the first place rather than trying to deal with Verizon online
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February 2023 by Jeremie Pennington
You can't even call your local store. All you can talk to is someone with an accent you can't understand.
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December 2022 by Ann Hines
Only bad thing about Verizon is they tell you your bill will only go up some and you pay 289. While your there plus extra. Then you get your monthly bill and it's over double then what they said. How can you pay all that for a phone!?
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December 2022 by William Wildman
Great service. Very profesional.
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November 2022 by James Kern
People we need to start sueing for the fees they lie about and we get charged
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October 2022 by Paula Cockie
Josh was great!!!! Very patient and helpful while setting up and transferring our information from our old phones to our new phones. I am not very good with new technology and he answered all my stupid questions. Josh if you are reading this review you know you did a very good job and I am learning how to use my new phone easily. Thank You so much. We will return to this store again!
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September 2022 by Andrew Patrick
I had an issue with my phone activation and Todd was extremely helpful. They went the extra mile in making sure my issue was resolved and helped me understand the process. Can only hope all store managers are as helpful and dedicated to excellent customer service!
