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August 2023 by Joshua Fraley
This place sucks. It never delivers where it is supposed to. There is literally almost no way possible to get a hold of customer service. The drivers have been known to steal your items and claim that your item(s) were dropped off at your location. Absolutely horrible experiences with this company!
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April 2023 by Adaline W
The absolute worst shipping company ever. I had two different packages delivered a day apart. First one was delivered after 11pm with no issues. The second package never came. Lasership claimed that they attempted to deliver the package. Contacted customer service where package came from and got it switched over to UPS.
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April 2023 by n Dee
Every time I receive a package from this company there are always large poke holes in my bags!! Like someone is trying to look in it to see what’s in my packages!! I don’t trust these people at all!!!!! I wish Shein and Temu would choose someone else to deliver !! I would much rather have UPS dropping them off!!!
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March 2023 by Helena Rugg
If I could give 0 stars I would. Got an email saying my package was delivered looked at the photo was not delivered to my house nor any houses on my street. There are 9 houses on my road and somehow they delivered to a completely different road. The delivered notification wasnt even my town it was the neighboring town. Then costumer service does nothing. Seems like there's a bunch of incompetent people working at this place.
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March 2023 by krystina Clowes
WORSE SHIPPING COMPANY EVER!!! I have never received my packages when it says it has shipped through lasership i have ordered through multiple company’s who use lasership and everytime I’m suppose to get my package and i see it’s shipping through lasership i never get it ! I would rate this shipping company 0 stars and if they ever gave people an option to actually talk to a representative they would hear my mouth all day !
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February 2023 by Chad Washington
I'd love to give zero stars if possible. How and why Nike continues to do business with this company is just mind blowing. The item I ordered was misrouted first of all, then sat for almost an entire week before MAGICALLY appearing on a Sunday at 430pm in Greensburg and supposedly "delivered"... But according to my ring cam there was no delivery at my front door like LS says.They opened up a "2 day investigation" all to tell me, "hey we delivered your package and if you say we didn't you should get with Nike... We did our job".Ridiculous. Hopefully whoever got my shoes enjoys them.
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January 2023 by Seth Yankosky
If I could give it zero stars I would. Never even got a knock on my door and now my package is getting sent back to the seller. Tracking page is useless. This company needs to go under.
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January 2023 by Scott Miller
I have never had a more slow and irresponsible shipping company deliver packages to my home. Constant delays for every package we have received. The company throws packages next to mail box, not on door step or near home, across the street in the mud. The customer service team is lacking intelligence, nice people trying to help but it seems they do not have the tools to do so. Always blame the vehicle condition - breakdowns.
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January 2023 by Myah Meade
I ordered something from Adidas 1 day ago Dec 23 and the estimated delivery was for December 27 or 28. When I tell yinz I received my order today Dec 24!! Like what that's crazy to me, I never experienced something like this. I received it before Christmas. I was thinking wow they got my stuff here in a day literally the day b4 Christmas. And these other companies like Amazon can't get my stuff here in a day. So I am extremely satisfied with this company. I'm still shocked I got it a day after I ordered it. Amazon could and would never do this in a day, especially a day before Christmas!
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December 2022 by Alli Uhlman
My packages never arrive through this company as stated. They always say they deliver to my front porch but can never be located and pictures are never taken for proof. Wish I could find a way to never use them again.
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December 2022 by Sam Ruffino
If you can avoid it, please do not use lasership. I ordered a package that was supposed to be one day delivery and didn't arrive. I then contacted customer service who opened up a missing package case. Every time I contact them again they assure me that my item will arrive in a few days. Its been a couple weeks and still no arrival or updated tracking info. Customer service is very unhelpful and a nightmare to deal with.
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December 2022 by Bryan Stokes
You have a 0% chance of receiving your package if the vendor uses lasership. I have a Nest doorbell, you never delivered my package. Pretty sure the drivers are cleaning up.
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December 2022 by nate madden
My package was listed to be delivered on the 18th. Nothing was updated about the fact that it wasn’t delivered until I reached out to them on the 19th and 20th. It’s now the 23rd and I still don’t have my package and they changed the note on their tracking to “Exception” with no other details about when I would get my delivery, or where it was. Their “real time” tracking is an absolute joke, paled only in comparison to their ability to communicate. Retailers should reconsider using this company until they update their processes and procedures. Honestly, I really don’t care that it’s late. I care that they won’t give any updates or communicate the status and instead continue to send me garbage automated messages.
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December 2022 by Elly Corless
They have my order from Montgomery ward. It's was to be delivered yesterday in P.A. it was 30 minutes from my home. Instead of it being delivered they sent it to V.A. 8 hours away. Last time they delivered to my home it was raining ang they put it in my driveway. To lazy to walk up to my door. The guy drives like a nut.
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November 2022 by Michael Harmon
If I could give 0 stars I would. 1st attempt at delivery was left at the right house number wrong street. 2nd time after opening a case they did the same thing. They call people in their chats agents which is good as they don't have help in their title as they are useless. Told me to give it a few more days and then contact the company who we ordered from. Only good thing is picture they take of the delivery which makesnit easy to prove it isn't your house.
