Firefighters Community Credit Union (FFCCU) is a member-focused financial cooperative serving those in Cuyahoga, Geauga, Lake, Lorain, Medina, Portage, and Summit counties. It offers a range of financial services including home mortgages, car loans, recreational vehicle loans, personal loans, and Visa credit cards. As a non-profit organization, FFCCU provides competitive rates and low fees, aiming to offer better service than big banks. The staff are generally helpful and friendly, creating a calming environment for members. Notable staff members, such as the branch manager and customer service reps, are praised for their patience and assistance. While most experiences are positive, some members have noted rude behavior from certain employees and difficulties with loan approvals. Overall, FFCCU is recognized for its good service, helpful staff, and the benefits of being a member of a community-oriented credit union.
Everyone here has been friendly and helpful, and really patient with the process of shared banking. Facility is always clean and nice, and I always get quick, clear answers to my questions. So glad I found this place.
October 2024
I was taken aback by the kindness, patience and friendliness of the staff at this location - especially Zachary Kulow who went above and beyond to help me with my issue.
July 2023
I have been with this credit union for several years. I applied for a loan recently and was denied. I applied with another credit union and I was approved. Some of the employees at this branch are very rude on the phone and in person
