Firefighters Community Credit Union (FFCCU) is a member-focused financial cooperative serving those in Cuyahoga, Geauga, Lake, Lorain, Medina, Portage, and Summit counties. It offers a range of financial services including home mortgages, car loans, recreational vehicle loans, personal loans, and Visa credit cards. As a non-profit organization, FFCCU provides competitive rates and low fees, aiming to offer better service than big banks. The staff are generally helpful and friendly, creating a calming environment for members. Notable staff members, such as the branch manager and customer service reps, are praised for their patience and assistance. While most experiences are positive, some members have noted rude behavior from certain employees and difficulties with loan approvals. Overall, FFCCU is recognized for its good service, helpful staff, and the benefits of being a member of a community-oriented credit union.
I have been with this credit union for several years. I applied for a loan recently and was denied. I applied with another credit union and I was approved. Some of the employees at this branch are very rude on the phone and in person
May 2023
Always positive and pleasant treatment at this facility
August 2022
My experience with the FFCCU has been nothing but positive. Sumintra the branch manager was/is awesome! She was very patient with me and answered all my questions. Obtaining an auto loan was really easy. Especially since I came to the establishment as a nonmember. I would refer anyone to this branch. Thanks for everything!
