Victra is a Verizon Authorized Retailer located in Carrollton, OH, dedicated to providing an excellent experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories, and is staffed by knowledgeable and friendly consultants. Many customers have praised the helpfulness of the staff, highlighting their dedication to solving issues and providing great service. For instance, one customer appreciated the assistance in recovering information from a phone that had fallen into a lake, while another noted the friendly and informative support from staff members when purchasing new phones and addressing billing concerns. Customers frequently mention the personable nature of the employees, who are described as excellent, friendly, and very knowledgeable. One customer even suggested that the staff deserves recognition and raises for their outstanding service. However, some feedback points to dissatisfaction with current marketing practices, particularly regarding the lack of included chargers with new phones, which customers find frustrating. Overall, Victra in Carrollton is celebrated for its customer service, but there are calls for improvement in product offerings to enhance customer satisfaction further.
I needed a new phone upgrade and Zach was very helpful! He's a very sweet, kind and knowledgeable young man! I spoke with Dave too while waiting for my info to transfer and he was also great--- Carrollton branch has a wonderful team!
July 2025
Zach and Dave did fantastic job troubleshooting adding a new line. I give them 5 stars
July 2025
Dave the manager @ Carrollton and his coworker, Zach was very helpful in recovering my info from my phone @ the bottom of the lake. We encountered problems but they were persistent in helping me and solved the problem! Highly recommend!
