Victra is a Verizon Authorized Retailer located in Carrollton, OH, dedicated to providing an excellent experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories, and is staffed by knowledgeable and friendly consultants. Many customers have praised the helpfulness of the staff, highlighting their dedication to solving issues and providing great service. For instance, one customer appreciated the assistance in recovering information from a phone that had fallen into a lake, while another noted the friendly and informative support from staff members when purchasing new phones and addressing billing concerns. Customers frequently mention the personable nature of the employees, who are described as excellent, friendly, and very knowledgeable. One customer even suggested that the staff deserves recognition and raises for their outstanding service. However, some feedback points to dissatisfaction with current marketing practices, particularly regarding the lack of included chargers with new phones, which customers find frustrating. Overall, Victra in Carrollton is celebrated for its customer service, but there are calls for improvement in product offerings to enhance customer satisfaction further.
Cory was so patient with us and when we had to go back for additional information regarding how to manage certain functions he was simply awesome to work with.
May 2026
The young man that took care of my problem was very knowledgeable and personable. He went above and beyond to solve the problem. I left there a very happy customer.
April 2026
Great experience! Very helpful and lowered our bill and helped upgrade our account. I highly recommend this location or in Minerva.
