JCPenney is a large retailer offering apparel and home furnishings for the family, including a wide selection of national and private brands. Customers report a great selection of clothes and a nice, organized store with a huge variety of everything you need, from a home collection and lamp department to a clearance shoe section. The salon provides good service, noted as sweet and friendly. Staff members are often described as helpful, friendly, and efficient. However, the store can be understaffed, sometimes with only one checkout counter for the entire location, which causes delays. While customer service with corporate can be good and resolve issues, some feedback indicates a need for better leadership and staffing at both the store and corporate level to improve the overall experience. Despite these concerns, many customers appreciate the quality merchandise and plan to shop there again.
Great deals terrible service... If you cannot find the ONE open cashier, and you try jewelry they won't take you
July 2026
Dayton Mall JCP Hair Salon. Stylist = Alex Chloe Lawson Great experience for my 9 year old grandaughter. Alex listened to how my grandaughter wanted for her cut and made her feel very welcomed and comfortable. She said she was in training to do facials in the future. We will definitely be back, Alex was great!!!
June 2026
The beauty salon hair dresser is the best I've had in years to cut my hair. Also, she cut and styled my sisters hair and a fabulous job she did.
