JCPenney is a large retailer offering apparel and home furnishings for the family, including a wide selection of national and private brands. Customers report a great selection of clothes and a nice, organized store with a huge variety of everything you need, from a home collection and lamp department to a clearance shoe section. The salon provides good service, noted as sweet and friendly. Staff members are often described as helpful, friendly, and efficient. However, the store can be understaffed, sometimes with only one checkout counter for the entire location, which causes delays. While customer service with corporate can be good and resolve issues, some feedback indicates a need for better leadership and staffing at both the store and corporate level to improve the overall experience. Despite these concerns, many customers appreciate the quality merchandise and plan to shop there again.
I picked up an item I ordered online. Sarah was extremely helpful and kind. Helped me save some money and for that I am thankful! Will be returning for my odds and ends items.
March 2026
JcPenny is the only store around I found that have the biggest selection for men's upscale clothing . They have a better selection than just penny at Beavercreek mall. If you want a professional look I recommend them.
February 2026
I think JCPenney has gone downhill. This is a repeat of Elder-Beerman. It's sad
