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June 2024 by Ben Blum
I’ve been a PNC customer since the 90’s back when they were still National City Bank. The service at the branches has consistently gotten worst over the years, now when you walk in you cant just talk to a banker, you are instead met with an interrogation by an unfriendly person and ultimately required to make an appointment online.
My experience today at this branch in particular has been the last straw for me and i plan to finally close my account with PNC once and for all after more than 30 years.
I made an appointment to have a document notarized, when i showed up along with the other party to the contract, they refused to perform the notary service because the other party were not account holders. This came as a major surprise to me as I’ve never had any issues doing the exact the same thing in the past at other branches. If this is a new policy I would have expected they could make an exception but they were steadfast in refusing to help me.
We instead went to Atomic credit union down the street and were greeted by a friendly banker that took us right in without an apology and had our documents notarized in less than 5 minutes. I plan to open an account there next week based on this.
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March 2024 by Tj Metro
This is a piss poor bank they failed the help me out thing nor addressed the problem so they just pulled some wired numbers out of sky also they will make up all kinds of lies and else also they locked me out on my bank card and my girlfriend card cause false allegations on our accounts and credit cards information
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April 2022 by Therealgigi (Gigi)
The chillicothe ohio bridge street location would not cash a pnc payroll check for me I had forgot my drivers liscence. They would let me deposit whole thing , but no cash to keep. I had my work I'd Nd ss card my pnc debit card. Previous paystubs. I was told during covid they would do it but not for me today when on my way to dr appt and needed gas. The jackson ohio branch is the branch I opened my account with, they went above and beyond to help serve me . I told the teller at chillicothe branch that I would keep my check and visit the jackson ohio branch in the morning. Was keeping I'd in my car because you get a paper for 45 days until your new one is mailed. I had my old drivers liscence with me but expired that's 2 photo id and ss card and my pnc debit card. That was cruel.
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March 2022 by QueenWren
They don't know how to get proper ATM's. While trying to deposit money, tge thing took all but $20, spit that out, started CHOMPING, and said that there was an issue and now they can't even see the money because it wasn't deposited. This place is always a joke. I'm not even a customer here and I'm writing this because I just witnessed it happen to someone else.
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March 2022 by Gigi 3545 (Gigi)
The chillicothe ohio bridge street location would not cash a pnc payroll check for me I had forgot my drivers liscence. They would let me deposit whole thing , but no cash to keep. I had my work I'd Nd ss card my pnc debit card. Previous paystubs. I was told during covid they would do it but not for me today when on my way to dr appt and needed gas. The jackson ohio branch is the branch I opened my account with, they went above and beyond to help serve me . I told the teller at chillicothe branch that I would keep my check and visit the jackson ohio branch in the morning. Was keeping I'd in my car because you get a paper for 45 days until your new one is mailed. I had my old drivers liscence with me but expired that's 2 photo id and ss card and my pnc debit card. That was cruel.
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March 2022 by Wendy L
PNC decided that Washington Court House wasn't making enough cash to keep their sole branch open so they boarded it up without so much as a notice in the mail and moved 40 minutes away to Chillicothe! I have been a customer of PNC since 2001 they were still National City. I now have NO convenient access to MY bank in MY town. Horrible. I will be looking for another bank now. Companies want customers but they don't want to actually SEE or PUT UP WITH the customers. Just give us the cash and go away. No convenience for anyone but them. Screw them.
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September 2021 by Matthew Francis
I have been a PNC customer for several years and they had two branches in town. They decided to close the west side location, leaving the north side location and they decided to close one of their drive thru lanes at that location. The two lanes that are left are always backed up and take forever because if you go inside, you will see one teller working the drive thru and the inside. They want everyone to do online banking and not have to interact with anyone. Bank anywhere , but here.
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February 2021 by anna rooker
I really hate giving bad reviews but they’ve had plenty of opportunity to earn back my trust from bad experiences. First issue was with a personal matter with a house fire I had in 2016. Getting the ball rolling with the contractors to begin to build was exhausting and absurd. But I tried to understand the whole process due to the homeowners insurance and knowing it could make it a lengthy process. But the last experience(s) is just beyond horrible customer service. For some reason businesses can no longer go through the drive thru (from what I was told multiple times). For one, we have a pandemic going on so to make me come in isn’t the best practice. Secondly, I had my sick child with me while making a deposit and I was still forced to drag him inside with me. Doesn’t really sound like an appropriate situation nor trying to follow the national protocol during this pandemic. The business I work for is looking to switch banks and I can not wait to move on from this branch. It makes sense now why the other branch in town is closing. Their customer service is appalling. Jenney, however has been consistently pleasant every time. Most of the other women there act like it’s not their job to do what their job requires them to do.
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December 2020 by A.J. Samusson
Good ATM.
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October 2019 by Suellen Schobelock
Drive thru is quick.
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October 2019 by Tony Dunlap
No PNC BANK at 1080 n bridge St. 45601
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August 2019 by Brian Cox
No Point In Scheduling A Time To Open An Account. Had A 2:30pm Appointment To Open An Account. I Was Doing This Inbetween Jobs So Was OnA Time Restriction. By 2:45pm I Got Fed Up Because I Could HearThe ConversationGoing On. Had Nothing To Do With Banking. Obviously I Wasnt A Priority So Ill Take My Business Else Where.
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October 2017 by John Guagenti
Asked to get 60 quarter roles to role up quarters from my slot machine. She would only give me 20? Why? She refused to give me any more. I even have an account. Sad!!!
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June 2014 by Sheezy F.
They had my social, I just closed an account their two weeks ago, and they still said, not enough info. WTF, really. So me and my partner went over to Huntington and wallah, free Aserteck checkin with my same info I gave to PNC. Please dont go to PNC. That bank has to many complications. And the one on 161 makex yu take ur hat off, even thought they too many cameras pointing everywhere. So no to PNC caimpaign. Plus if yu a Hustla wit no direct deposit, this bank aint for yu.
