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August 2024 by Daniel Marelich
Just bought a $130 wheelbarrow. 9 bolts incorrectly installed. This is a hardware store, whomever is putting these together should know how to put a square bolt into a square hole. 2 stars because all I can do is laugh
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June 2024 by JJ
Staff was there to help overall a good experience
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June 2024 by Kevin Cooper
I appreciate the convenience of Ace over the big box stores. Plus the staff know their products and are helpful.
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June 2024 by Jarred Droppelman
Excellent customer service. Best Stihl repair in the area.
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May 2024 by Susan Zink
Always helpful!
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April 2024 by Derek Miller
Do not go for propane refill! They advertise it's available, but it's not.
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April 2024 by Enrico Martin
Excellent hardware store and very nice people ?
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April 2024 by Jake Cain
Amazing customer service! I started to buy my mower at Lowe’s, but went to Ace instead because the staff seems friendly whenever I’ve shopped there for smaller purchases. Ended up buying my Ego mower there, and found out the battery wasn’t able to handle my yard on a single charge. I emailed the local store and asked if I could exchange/upgrade to the newer model with a bigger battery. Tim, the owner, was super helpful and he and Bill the manager let me swap them out with no hassles and were super friendly along the way. If you’ve ever returned anything to Lowe’s or Home Depot, you’ll know a friendly return experience is something you don’t expect. Plan to shop at Ace more often.
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April 2024 by Dan Davis
Went in last week to buy a new Trimmer for the yard. The employee Dan helped me pick out exactly what I needed for my yard and didn’t try to oversell or get me into something that wasn’t right for me. I was in and out quick. The trimmer was already put together so I didn’t have to mess with that. He started it up for me as well before purchase. All in all great experience I will be going back for other lawn equipment in the near future.
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March 2024 by Mark G
Great folks and an extensive offering.
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March 2024 by Ryan Casey
Helpful staff with pretty great assortment. I find myself at this Ace almost every time I do a project at home.
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February 2024 by griffin burress
This should be 0/5: So two stars- one because I love Ace Hardware and another because the lady at the checkout was incredibly helpful and embodied Ace’s customer service that I’m familiar with. The silver haired manager on the other hand whose name I can’t remember did not. Buying a grille should be an exciting and easy process—he made it demeaning, and swore at me when I asked if any of the grilles were used and said “HELL NO!”
When I returned the grille a day later because I decided I wanted to upgrade to the nicer one, he said he couldn’t see me “I’m making paint! Come back in 10 min…” I was told by another older gentleman employee that I had to walk up to him if I wanted to be helped which was fine with me but when I walked up and said hello the manager wouldn’t look at me. The other older gentleman next to him said “he’ll make eye contact with you when he’s done making the paint” lol what a very strange experience and this is supposed to be the manager of Mariemont’s Ace Hardware???
I said forget this! Got my refund and will buying my grille at another Ace location. What a strange experience! Lady at the front desk who I forget the name of; Employee of the month for being so kind and understanding! Apologies for the book of a review..
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January 2024 by Jack Cassidy
$9 for 2 fuses and a clerk that doesn't know how to say thank you. No wonder Amazon exists. My last trip.....
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December 2023 by Joe Olson
You can't get the service like this. At a big store. Great job ?.
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December 2023 by Frank Stanton
Great group people working there
