Allen Edmonds is a renowned business that offers a wide range of high-quality shoes and structured jackets catering to various tastes and occasions. The team at Allen Edmonds is known for their friendly and helpful approach, providing an enjoyable shopping experience for customers. Customers have praised the store's service, describing it as a "real gem" with a perfect balance of being helpful without being pushy. The staff is often commended for their attentiveness, as they readily assist customers with questions regarding sizing and other product-related inquiries. However, not all experiences have been positive. Some customers have reported encountering a dismissive attitude from the staff, particularly when they have not yet indicated their intention to make a purchase. This has led to a sense of being unwelcome in the store, even when the customer is prepared to make a substantial purchase. Despite these occasional negative encounters, the quality of the products continues to be highly praised. Many customers have been loyal to the brand for decades, appreciating the durability and craftsmanship of the shoes, which have been recrafted and worn for years. Overall, Allen Edmonds is a business that offers a mix of exceptional products and, in most cases, exceptional customer service, though some customers have expressed disappointment with the occasional dismissive attitude from the staff.
The team was very friendly and helpful, and its the easiest please I’ve ever shopped to do price adjustments and exchanges
August 2023
Exceptional product knowledge and courteous staff at this location.
December 2022
A real gem of a store. Service I thought had gone extinct that hit that perfect mix of helpful but not pushy. Gorgeous shoes and structured jackets for a variety of tastes and occasions. Will definitely be a store I regularly shop moving forward.
