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March 2025 by Saint Antrimelly
Best buy on colerain avenue is a joke they do not give a crap about you All they're worried about is their sale their employees have attitudes and just put you in a bad mood just by talking to them because of the way they act and if you want information about a product well cross your fingers and pray you find one that actually knows what they're talking about I couldn't believe the way I was treated in there
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March 2025 by Keith Kacner
Helpful staff.
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March 2025 by Ted McDaniel
Good luck finding someone who knows anything anymore. Go to Microcenter.
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March 2025 by Nikita Cure
I've been waiting at geek squad for 40 min waiting on a trade in which they still haven't helped with. Im literally on my phone making this review while 3-4 other geek squad representatives have looked over me. A trade in takes 5min to do regardless of appointments. Customer service COULD do it but directed me here, I'm assuming because they're too lazy.
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March 2025 by Candace Cain
They will do returns. And we have their family program we pay for yearly
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February 2025 by Kevin Meadows
Poor product knowledge by employees, piss poor customer support that's not in the United States, unable to speak to an actual store associate to assist with a simple issue and forced to visit the store. I was paying $600 for a simple car stereo, all I wanted to do was upgrade the one I purchased only 24 hours ago because they actually had a better one in stock that the associate failed to bring to my attention. long story short I cancelled the order and got my money back. I'll take my business somewhere else before they waste another second of my time.
EDIT: Ordered and paid for the upgraded model I wanted from a different BB store yesterday evening only to get an email a moment ago saying that product was no longer in stock. OVER 3 HOURS OF TIME AND GAS WASTED WITH ZERO RESULTS!!!
Never again will I step foot in a BB store. I'll pay over the price of their best deal just to avoid their foolishness.
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February 2025 by Brenda Conner
No one to help me.
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February 2025 by derek “D” p
Less and less selection by the week. No music no movies, barely gaming. Still tech inspired though. You'll find a TV, music player, laptop. Feels like one half of the store is doing fine and the other is a better home good store that's a bit more pricey. Staff is cool though.
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February 2025 by Christine Neeley
Employees was really helpful
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February 2025 by Jim S
They had a cable that was close enough, but gave us the most expensive one they had! Found out later they had several shorter and cheaper cables we could have chosen. We asked for a 3 foot standard, the salesman sold us a 10 foot heavy duty. $21.00 more expensive! Great sales switch-up!
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January 2025 by Ron Thor
They haven't even shipped my item yet. .They are right here in Cincinnati
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January 2025 by Lefika Moalosi
I recently ordered a device from best buy and it arrived quickly as specified on their website. I am happy with their serivce however, I do have to mention that their return policy which is within 15 days is a very small time frame as compared to other websites like Amazon, so bear that in mind.
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January 2025 by Conner Barnes
So slow with electronics, faster to order online than to wait in store since only one person can get laptops out and so happens to move at a snails pace thanks for the help "Craig"
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January 2025 by Julio Mendoza
The geek squad staff could be more helpful and informative. I don't know, and I'm not sure are not right answers. especially when helping the elderly
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January 2025 by Taylor Sharp
No employees, only people at the front desk. Majorly understaffed
