Best Buy, a well-known electronics retailer, offers a mixed shopping experience according to customer reviews. While the store still provides a range of tech-inspired products like TVs, music players, and laptops, the selection seems to be dwindling, with less focus on certain categories like music and movies. The pricing can be on the higher side, and customers have reported instances of the staff upselling more expensive items. However, the service quality varies, with some customers praising the helpful and non-commission-based staff, while others find the Geek Squad could be more informative. The stores are described as feeling disorganized, leading some customers to prefer ordering online and picking up in-store. Overall, Best Buy provides a decent shopping experience, but customers should be mindful of the limited selection and pricing policies.
Not a bad location. However I will say, besides the greeting, this place is in some major need of improvement. Associates at checkout take way too long to get people out the door. I understand not every customer has the same needs, but also not every customer has 20+ mins to stand in line.
August 2026
The Geek squad was very knowledgeable - a must - if you have questions or concerns about technology!
August 2026
Agent Andrew very helpful today at Geek Squad desk at Colerain store re my cellphone possibly having viruses. Hope he and manager Makayla see this!!!
